Design and lead proactive programs to maximize adoption of AI solutions.
Act as the primary advocate for partners, ensuring their needs are addressed.
Troubleshoot problems, working cross-functionally with engineering, product, and data teams.
CollegeVine deploys powerful AI agents in complex, regulated industries, specializing in building the systems that enable autonomous agents to operate entire functions securely and reliably. Originally founded in 2016, they have raised over $66m in venture funding and became a fully remote company in 2020.
Act as the strategic advisor for enterprise clients, building deep, trust-based relationships and credibility.
Drive customer outcomes—own success plans, KPIs, and translate data into visible business impact.
Guide expansion opportunities—shape a clear plan for growth within each account, including new use cases, new departments, and incremental automation opportunities.
Parloa is a fast-growing startup in the world of Generative AI and customer service, offering a voice-first GenAI platform for contact centers. They employ over 400+ people in Berlin, Munich, and New York and are expanding globally.
Own gross revenue retention across your book of business.
Define and communicate a clear customer success strategy aligned to their goals.
Lead executive engagement, stakeholder mapping, and success planning to drive measurable outcomes.
CoLab helps engineering teams bring life-changing products to the world years sooner. Their platform is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations. They cater to the largest engineering organizations in the world.
Onboarding customers by teaching lawyers and legal professionals how AI can superpower their legal research.
Drive adoption by collaborating with management/executives to ensure adoption and success.
Foster growth by identifying expansion opportunities and collaborating with the team to expand the presence at existing customers.
Pandektes aims to become the leading platform for legal research, making legal knowledge accessible quickly and efficiently. The company has raised over €4 million, serves over 150 customers, and has a growing team of 25 people based in Copenhagen, Frankfurt, Berlin, Cologne and Hamburg.
Manage Enterprise customer relationships with high-value customers.
Become a Dovetail expert to onboard new customers successfully.
Drive renewals, retention, and track core customer metrics.
Dovetail is on a mission to improve the quality of everything with its AI-native customer intelligence platform. They help thousands of teams bring together customer insights and empower them to build better products, services, and experiences.
The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.
Define and own Cresta’s Customer Strategy vision and engagement model.
Build, lead, and scale a team of Customer Strategy Directors.
Ensure customer strategies are grounded in measurable outcomes.
Cresta's platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. They've assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors.
Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions.
Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows.
Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. They have processed over 50,000 years of audio and transcribed more than 1 trillion words.
Drives AI-enabled improvements in customer success operations and enhances overall productivity.
Leads a global team to harness data, technology, and emerging AI capabilities.
Collaborates with various teams to integrate intelligent workflows and gain actionable insights.
Jobgether is a platform connecting job seekers with companies using AI-powered matching. They focus on quick, objective, and fair application reviews to identify top candidates.
Own onboarding for new customers (non-technical), in close partnership with Solutions
Lead success planning per account, aligned to customer goals and use cases
Serve as the primary conduit for customer feedback into Product
GGWP builds AI-powered systems that help games and online communities stay safe, healthy, and scalable. Our platform supports real-time moderation, sentiment and behavior analysis, and operational tooling used by leading studios and platforms worldwide.
Champion the transition to a platform and software business model.
Hire, mentor, and lead a high-performing team of CSMs.
Drive adoption of new platform features and software modules.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries, with corporate headquarters in Dublin, Ireland.
Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
You act as a strategic advisor for our customers, understand their business goals and ensure early added value and sustainable impact.
You build trusting customer relationships, develop project champions on the customer side and identify relevant stakeholders.
You ensure the company-wide introduction of TradeLink and support customers in using our AI-supported product by applying structured change management and creating acceptance throughout the company.
TradeLink is building the leading platform for collaborative logistics processes in Europe. They are developing TradeLink AI-first from an operational tool to a strategic control layer for decision-makers and their teams in logistics, working with over 10,000 active companies.
Own the success of a portfolio of Tier 0/1 enterprise accounts.
Be explicitly accountable for renewals, expansion, NRR (targeting 130%+), and Customer Success Plans.
Drive adoption, value realization, and long-term growth using MEDDPICC and Command of the Message.
TheyDo's AI-powered journey management platform helps enterprises align around their customers. Since 2019, global leaders across industries have trusted TheyDo to scale journey management and deliver measurable impact; the fully remote team of 30+ nationalities across 27 countries is backed by $50M from top-tier investors and is united by a customer-led, people-first culture.
Lead and scale a team of CSMs focused on product adoption and value delivery.
Drive license adoption, quantify business outcomes, and communicate impact to stakeholders.
Build scalable systems and collaborate cross-functionally to enhance the customer journey.
CoLab helps engineering teams bring life-changing products to the world years sooner with their Design Engagement System (DES). Their customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries, which includes a team-oriented culture.
Support territory strategy and planning to improve vertical agreement.
Support customers to envision the value of a digital transformation.
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge.
ServiceNow is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They offer an intelligent cloud-based platform that connects people, systems, and processes to empower organizations, fostering smarter, faster, and better ways to work.
Partner with Customer Success leadership to define enablement priorities aligned to retention, adoption, and expansion goals
Design and deliver role-based onboarding for Customer Success roles, reducing time-to-productivity
Build, maintain, and operationalize Customer Success playbooks across the full customer lifecycle
Solink provides businesses with tools to know sooner and act faster by transforming video security into real-time operational insights. Trusted by over 30,000 locations across 32+ countries, they're growing rapidly and have been recognized by Deloitte’s Fast 50™ and Fast 500™.
Drive customer adoption of the platform across core speech models and creative tools.
Administer onboarding and enablement strategies for diverse products.
Analyze product usage to identify friction points and unblock adoption.
Jobgether is a platform that uses AI-powered matching process to ensure the applications are reviewed quickly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance.
Directly manage priority accounts, join key customer conversations, and model best-in-class success practices.
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor.
ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use their technology to read articles, voice over videos, and restore voices lost to disability. They are a global team that value talent, not location.
Lead customer transformation & executive value conversations.
Ensure defensible measurement & analytical rigor.
Cresta's platform combines AI and human intelligence to help contact centers discover customer insights and automate conversations. They are recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.