Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance.
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.
Set strategic direction for the team, aligning customer success initiatives with company goals.

Requirements:

10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this within UK&I accounts.
5+ years of direct people leadership experience — managing CSMs, driving team quota, and developing talent through coaching and enablement.
Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.

What They Offer:

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

ElevenLabs

ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use their technology to read articles, voice over videos, and restore voices lost to disability. They are a global team that value talent, not location.

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