Enterprise Customer Success Manager
Remote regions
GlobalBenefits
5w PTO
26w maternity
6w paternity
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Role Overview:
- Own customer outcomes end-to-end.
- Be accountable for renewals and Net Revenue Retention (NRR).
- Play a critical role in driving growth.
WHAT YOU’LL DO:
- Create and execute customer success plans.
- Partner closely with Enterprise Sales.
- Drive adoption, value realization, and long-term growth.
VALUE REALIZATION & EXPANSION:
- Accelerate time-to-value.
- Identify and lead expansion opportunities.
- Help customers measure the business impact.
REQUIRED EXPERIENCE & SKILLS:
- Experience in Enterprise SaaS Customer Success.
- Proven ownership of renewals and expansion.
- Strong experience engaging senior executives.
TheyDo
TheyDo's AI-powered journey management platform helps enterprises align around their customers. Since 2019, global leaders across industries have trusted TheyDo to scale journey management and deliver measurable impact; the fully remote team of 30+ nationalities across 27 countries is backed by $50M from top-tier investors and is united by a customer-led, people-first culture.