Source Job

Europe

  • Partner with customers to drive adoption of AI, speech, and developer tools.
  • Administer onboarding, enablement, and best practices to ensure successful product deployment.
  • Own commercial outcomes for assigned accounts, including renewals, upsells, and cross-sell opportunities.

Customer Success Account Management B2B SaaS AI/ML API

20 jobs similar to Customer Success

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Latin America Europe

  • Drive customer adoption of the platform and its tools across Western Europe.
  • Administer onboarding and enablement tactics while advising on best practices.
  • Analyze product usage and performance to identify and resolve friction points.

Jobgether is an AI-powered matching service helping candidates find jobs. They ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements.

Europe

  • Drive adoption of the audio AI platform across Southern Europe.
  • Analyze product usage and performance to identify and address issues.
  • Identify expansion opportunities and drive renewals and upsells.

Jobgether uses an AI-powered matching process to ensure candidate applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Europe

  • Drive customer adoption of the platform and its tools across Western Europe.
  • Administer onboarding and enablement tactics while advising on best practices.
  • Analyze product usage and performance to identify and resolve friction points.

Jobgether is an AI-powered platform that connects job seekers with employers. They focus on ensuring applications are reviewed quickly, objectively, and fairly against core requirements.

North America

  • Drive customer adoption of the platform across core speech models and creative tools.
  • Administer onboarding and enablement strategies for diverse products.
  • Analyze product usage to identify friction points and unblock adoption.

Jobgether is a platform that uses AI-powered matching process to ensure the applications are reviewed quickly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Global

  • Partners directly with customers across Southern Europe to drive adoption of the ElevenLabs platform.
  • Administers onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems.
  • Analyzes product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.

ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use their technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.

Europe

  • Take charge of the entire customer lifecycle, from initial setup to renewal.
  • Develop and maintain strong relationships with key stakeholders to fully grasp their needs and guarantee their success.
  • Create educational content for our help center and online resources to better support our users.

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Europe 5w PTO

  • Onboarding customers by teaching lawyers and legal professionals how AI can superpower their legal research.
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  • Foster growth by identifying expansion opportunities and collaborating with the team to expand the presence at existing customers.

Pandektes aims to become the leading platform for legal research, making legal knowledge accessible quickly and efficiently. The company has raised over €4 million, serves over 150 customers, and has a growing team of 25 people based in Copenhagen, Frankfurt, Berlin, Cologne and Hamburg.

Europe

  • Own the customer onboarding experience, drive product adoption, and ensure customers realize ongoing business value from the Torq platform.
  • Act as a trusted advisor to customer stakeholders, partners, and sponsors to align product capabilities with evolving business and security needs.
  • Monitor and analyze key customer success metrics, including customer satisfaction, adoption, engagement, renewal likelihood, and expansion opportunities.

Torq's brand attracts attention in cybersecurity with solutions like agentic AI security. With $70M in Series C funding, the company has experienced 200% employee growth and 300% revenue growth in 2024, and is recognized as a top startup employer.

US

  • Build and develop relationships with senior executives in business and IT.
  • Identify critical needs of customers and mapping appropriate resources cross-functionally.
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North America

  • The Customer Success Manager acts as an advocate for customers.
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  • Ensure customers are technically healthy and obtain maximum value from their investment.

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Germany 6w PTO

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  • Guide expansion opportunities—shape a clear plan for growth within each account, including new use cases, new departments, and incremental automation opportunities.

Parloa is a fast-growing startup in the world of Generative AI and customer service, offering a voice-first GenAI platform for contact centers. They employ over 400+ people in Berlin, Munich, and New York and are expanding globally.

Brazil

  • Proactively manage customer health through intentional and outcome-driven engagement.
  • Drive product adoption acceleration and articulate clear ROI to customers.
  • Strengthen relationships and provide tailored advice on product fit and configuration.

Jobgether is an AI-powered platform helping candidates get visibility. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

US Unlimited PTO

  • Develop and execute tailored onboarding plans to ensure customer success and long-term adoption.
  • Serve as a trusted advisor, helping customers improve operational efficiency and demonstrating clear ROI.
  • Drive customer retention, expansions, and net revenue growth through proactive engagement.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

US

  • Advising on agent design, personas, conversation flows, and tool integrations.
  • Guiding customers through best practices for deploying and scaling agents.
  • Analyzing agent performance data and conversational logs to identify optimization opportunities.

ElevenLabs is a research and product company defining the frontier of audio AI, with millions using their tools. In January 2025, they raised a $180 million Series C round, valuing the company at $3.3 billion, which doubled to $6.6 billion by September 2025.

Europe 6w PTO

  • Act as the trusted advisor for key accounts, building and maintaining strong relationships.
  • Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction.
  • Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts.

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions which helps organizations make smarter decisions.

Europe

  • Strategically develop existing customers by establishing long-term business relationships and identifying opportunities for up- and cross-selling
  • Manage your own portfolio of clients making sure they get the most value out of our solution
  • Listen to your customers and communicate their feedback to ensure our products and services meet their needs

Ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. Ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions.

Europe

  • Manage a portfolio of 100-150 accounts with responsibility for revenue targets and renewal rates.
  • Develop and execute strategic account plans, setting goals and revisiting strategies throughout the year.
  • Identify and pursue cross-selling opportunities based on institutional research needs, with a focus on non-journal products.

Wiley is a trusted leader in research and learning, providing solutions and services for knowledge seekers. With over 200 years of experience, they empower innovators to advance discoveries and shape minds, fostering continual learning and internal mobility for their employees.

Europe US

  • Pilot the delivery of chatbots / callbots projects, from the framing stage with the client to production, while respecting deadlines.
  • Coordinate exchanges with cross-functional teams.
  • Manage a portfolio of clients in France, Europe & USA, including key accounts.

Septeo is a leading European software company experiencing rapid growth and transformation. They have become one of the European leaders in tech, a reference in software publishing, with determined, audacious, and committed teams working hand in hand with simplicity, conviviality & trust.

Europe

  • Own the entire sales cycle from prospecting to closing.
  • Engage effectively with HR executives, CFOs, and CEOs to drive sales.
  • Educate prospects about our offerings and enhance their onboarding experience.

Jobgether is a platform leveraging AI to streamline job applications, ensuring fair and efficient reviews. They connect top candidates with hiring companies, aiming to expedite the recruitment process and enhance overall hiring outcomes.

Europe 6w PTO

  • Manage a team of Customer Success Managers (CSMs) across the EMEA region.
  • Ensure customers are achieving maximum value from the platform.
  • Develop processes, playbooks, and automation to improve customer impact and drive team efficiency.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.