Customer Success Manager - Benelux, Laser Scanning (F/M/D)

Customer Success:

• Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs
• Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
• Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts

Onboarding:

• Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
• Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
• Track and report on key account health metrics, and lead initiatives to address risks or drive improvements

Skills:

• Proven track record of building trusted relationships with B2B clients and delivering measurable business value.
• Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders.
• 3+ years of experience in B2B customer success, account management, or consulting.