Manage a book of business, serving as a primary point of contact for assigned accounts
Support renewals and expansion efforts in partnership with Account Managers
Build trusted relationships with customers and understand their goals and usage of Customer.io
Customer.io's platform is used by over 8,000 companies to send messages. Customer.io powers automated communication that people actually want to receive and helps teams send relevant messages using real-time behavioral data.
Own commercial strategy and performance for assigned Enterprise accounts
Lead all commercial motions, including pricing, packaging, proposal creation, negotiation, and contract execution
Drive renewal readiness by tracking key dates, securing timely signatures, and removing blockers to keep renewals on schedule
Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They have a no-code, AI-powered platform that enables brands to deliver consistent, meaningful interactions.
Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.
Work closely with Enterprise customers to understand their business objectives and create a tailored success plan that delivers tangible outcomes.
Provide guidance to enterprise customers on adopting and maximizing the usage of our solutions, focusing on long-term retention, expansion, and advocacy.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, they’re one of the fastest-growing scale-up SaaS companies in the world with world-class people, processes, and products.
Own the day-to-day success of assigned clients, focusing on adoption, account health, and retention at scale.
Serve as a trusted partner by sharing relevant best practices and resources to customers.
Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle.
Articulate the value of the company to the customer through measurable ROI.
Negotiate long-term renewals and secure revenue uplift.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Manage a portfolio of 30+ commercial and enterprise customer accounts, focusing on ensuring their success and satisfaction with our products/services.
Serve as the primary point of contact for customers, building strong, lasting relationships and understanding their needs and objectives.
Drive product adoption and ensure customers are leveraging our products effectively to achieve their goals.
Forma is a flexible benefits software company founded in 2017 that helps companies offer competitive benefits packages by giving employees more choice in how they spend their benefit allowances. They have helped hundreds of companies design flexible, inclusive benefits programs for nearly a million employees.
Develop and maintain strong relationships with key customer stakeholders.
Provide customers with insights on how to leverage our solutions to meet their needs.
Proactively identify and address customer issues, collaborating with internal teams.
AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market, with more than 50% of the Fortune 500 leveraging their technology. They are one of the 500 fastest-growing tech companies in North America and inspire each other to innovate and assist each other.
Own the business relationship with clients, building strong, multi-threaded partnerships across key stakeholders
Drive renewals and identify opportunities to upsell and expand existing accounts
Clearly communicate Reachdesk’s value proposition, platform capabilities, and competitive advantages in a way that resonates with client goals
Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Trusted by many of the most recognized names in the technology and SaaS space, they are backed by a world-class team with hubs in New York, London, and Lisbon.
Own the revenue and key relationships with an assigned customer portfolio.
Develop strong relationships with key customer stakeholders across functions and job levels.
Earn the right to renew contracts while identifying opportunities for account growth.
Level AI is a Series C enterprise SaaS startup reimagining the contact center. Their AI-native platform helps companies transform customer engagement. Backed by top-tier investors, they work with some of the world’s most customer-centric brands. Level AI is growing fast and looking for passionate, driven people.
Own and manage a portfolio of high-value enterprise accounts, identifying and executing opportunities to increase ARR.
Build relationships to become a strategic advisor to customers, ensuring they achieve key business outcomes using solutions.
Track, measure, and report NRR, ARR, growth, and customer adoption trends.
Appfire is a remote-first company that creates software empowering teams to break silos and collaborate seamlessly. With over 850 employees across 28 countries, they foster an environment where everyone is respected and invested in for professional and personal growth.
Navigate commercial/contractual discussions with customers and retain revenue at scale.
Partner with Product, Customer Enablement, and RevOps to implement digital engagement solutions.
Create a cohesive renewal experience for customers together with the commercial teams.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. Following our recent Series E funding round, our valuation stands at $4 billion.
Own key customer relationships to drive measurable business outcomes and expand footprint.
Lead new customer onboarding and drive product adoption, while monitoring health metrics.
Identify and capitalize on expansion opportunities aligning with customer goals to maximize LTV.
Localize's platform helps over 700 companies automate the translation of their web and mobile applications. They are a fully remote team of around 30 people and offer a culture with an emphasis on work-life balance.
Build strong, multi threaded relationships with customer stakeholders
Lead executive business reviews and create tailored success plans
Drive platform adoption and customer engagement through consultative guidance
HR Acuity offers state-of-the-art case management software that helps companies deal with issues consistently, equitably, and transparently. They are a fast-paced, high-growth, and innovative company dedicated to continually raising the bar for employee relations.
Own the health, retention (90%+), and expansion (10-15%) of our mid-market customer portfolio.
Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business.
Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes.
Runway is building AI to simulate the world through merging art and science; they believe that world models are at the frontier of progress in artificial intelligence. Their team consists of creative, open minded, caring and ambitious people who are determined to change the world.
Own renewals end-to-end for your book of Aplos customers, including planning, outreach, renewal execution, and retention outcomes.
Drive product adoption and value realization by guiding customers through best practices and helping them successfully use Aplos.
Own expansion outcomes within your customer base by identifying opportunities, running discovery and partnering across teams to progress opportunities.
Velora was formed when Aplos, Raisely, and Keela combined to help nonprofit organizations thrive. They offer a suite of tools spanning fundraising, donor management, financial tracking, and communications, aiming to reduce complexity for nonprofits. Velora has merged teams and teams dedicated to specific product.
Support, own, and enforce the overall Customer Experience (CX) strategy.
Lead the escalation point and manage complex incident handling.
Ensure robust case management and structured follow-ups.
INSIDEA is a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance a brand’s online presence and drive real, measurable growth.
Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion.
Develop, coach, and elevate the team’s seniority, hiring high-performance talent.
Engage with Enterprise clients at key moments (renewals, risks, opportunities).
Docplanner Group is present in 13 countries, serving over 55 million patients and processing 15 million appointments monthly. With over 2 million healthcare professionals in their database, their mission is to help people live longer, healthier lives through diverse services like a marketplace and SaaS system.
Take ownership of a book of customers, being the main point of contact and hopping on customer calls per SLAs.
Take ownership of medium and large projects that are core to the team’s operations.
Build in-app onboarding experiences, create webinar series, and build retention best practices.
Ashby offers a highly differentiated product, making it easier to sell. They aim to offer deep expertise whenever interacting with prospects and customers and strongly believe small teams with talented people and the right work environment deliver much better performance than large headcounts.
Serve as the primary post-sales relationship owner for a portfolio of enterprise-level customers.
Act as a strategic partner to your customers, understanding their business goals and proactively driving outcomes.
Collaborate closely with Account Executives to build strategic account plans, support expansion opportunities.
Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Their award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. They are a fast-growing global team that values ownership, integrity, and innovation.