Source Job

• Own the success of enterprise accounts and drive adoption, value realization, and long-term growth.
• Guide enterprises in establishing journey management as an operating model and connect journey insights to business outcomes.
• Identify and lead expansion opportunities via new use cases, teams, regions, and cross-functional adoption.

TheyDo's AI-powered journey management platform helps enterprises align around their customers, bringing scattered data and teams together to empower smarter decisions and better experiences. Backed by $50M from top-tier investors, their fully remote team represents 30+ nationalities across 27 countries and has a customer-led, people-first culture.

• Act as the primary point of contact for assigned Enterprise customers.
• Own the full post-sales lifecycle, including onboarding and renewal execution.
• Build trusted relationships with users and executive sponsors.

Airship helps brands like Alaska Airlines and BBC drive revenue growth and customer loyalty with cross-channel customer experiences. They empower teams to create personalized experiences across channels and foster customer relationships.

• Serve as the primary post-sales relationship owner for a portfolio of enterprise-level customers.
• Act as a strategic partner to your customers, understanding their business goals and proactively driving outcomes.
• Collaborate closely with Account Executives to build strategic account plans, support expansion opportunities.

Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Their award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. They are a fast-growing global team that values ownership, integrity, and innovation.

• Manage a portfolio of 30+ commercial and enterprise customer accounts, focusing on ensuring their success and satisfaction with our products/services.
• Serve as the primary point of contact for customers, building strong, lasting relationships and understanding their needs and objectives.
• Drive product adoption and ensure customers are leveraging our products effectively to achieve their goals.

Forma is a flexible benefits software company founded in 2017 that helps companies offer competitive benefits packages by giving employees more choice in how they spend their benefit allowances. They have helped hundreds of companies design flexible, inclusive benefits programs for nearly a million employees.

• Develop and execute strategic customer success plans, establishing executive-level relationships.
• Monitor customer satisfaction, analyze health metrics, and proactively mitigate churn risks.
• Collaborate cross-functionally with internal teams to represent the voice of the customer.

Xplor provides cloud-based technology solutions for small and medium-sized businesses, enabling them to manage and grow their businesses. Their platform delivers secure, transparent, fast, and accurate payments. They are unified by their purpose of helping people to succeed.

• Build strong, multi threaded relationships with customer stakeholders
• Lead executive business reviews and create tailored success plans
• Drive platform adoption and customer engagement through consultative guidance

HR Acuity offers state-of-the-art case management software that helps companies deal with issues consistently, equitably, and transparently. They are a fast-paced, high-growth, and innovative company dedicated to continually raising the bar for employee relations.

• Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality.
• Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers.
• Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements.

Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. They are a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through.

• Own and manage a portfolio of high-value enterprise accounts, identifying and executing opportunities to increase ARR.
• Build relationships to become a strategic advisor to customers, ensuring they achieve key business outcomes using solutions.
• Track, measure, and report NRR, ARR, growth, and customer adoption trends.

Appfire is a remote-first company that creates software empowering teams to break silos and collaborate seamlessly. With over 850 employees across 28 countries, they foster an environment where everyone is respected and invested in for professional and personal growth.

• Manage a portfolio of high-potential customers.
• Identify expansion opportunities and mitigate risks.
• Align Calendly's product with customer business objectives.

Calendly provides a platform that helps millions of people schedule and manage their time effectively. They foster a culture of learning, growth, and doing excellent work with exceptional colleagues.

• Take ownership of a portfolio of 7-9 accounts, including several large customers in active onboarding.
• Build relationships with executive sponsors and key day-to-day contacts.
• Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures.

Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. They develop software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.

• Maintain a revenue base by managing retaining and expanding a book of business
• Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
• Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and distributed across North America, Europe and Australia.

• Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion.
• Develop, coach, and elevate the team’s seniority, hiring high-performance talent.
• Engage with Enterprise clients at key moments (renewals, risks, opportunities).

Docplanner Group is present in 13 countries, serving over 55 million patients and processing 15 million appointments monthly. With over 2 million healthcare professionals in their database, their mission is to help people live longer, healthier lives through diverse services like a marketplace and SaaS system.

• Own the day-to-day success of assigned clients, focusing on adoption, account health, and retention at scale.
• Serve as a trusted partner by sharing relevant best practices and resources to customers.
• Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Take ownership of a book of customers, being the main point of contact and hopping on customer calls per SLAs.
• Take ownership of medium and large projects that are core to the team’s operations.
• Build in-app onboarding experiences, create webinar series, and build retention best practices.

Ashby offers a highly differentiated product, making it easier to sell. They aim to offer deep expertise whenever interacting with prospects and customers and strongly believe small teams with talented people and the right work environment deliver much better performance than large headcounts.

• Own key customer relationships to drive measurable business outcomes and expand footprint.
• Lead new customer onboarding and drive product adoption, while monitoring health metrics.
• Identify and capitalize on expansion opportunities aligning with customer goals to maximize LTV.

Localize's platform helps over 700 companies automate the translation of their web and mobile applications. They are a fully remote team of around 30 people and offer a culture with an emphasis on work-life balance.

• Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle.
• Articulate the value of the company to the customer through measurable ROI.
• Negotiate long-term renewals and secure revenue uplift.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Own implementation and onboarding, including project‑managing technical integrations.
• Build and nurture strong, strategic, long‑term relationships across all levels of client organizations.
• Develop and execute strategic account and BoB plans, including growth and expansion strategies.

Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. It is a certified Great Place to Work that values diversity, inclusion, and innovation to improve health outcomes and contain costs.

• Own a portfolio of strategic accounts and deliver measurable outcomes that drive customer ROI.
• Build trusted relationships with key stakeholders including Executives, program administrators, HR leaders, and finance partners.
• Drive renewals for accounts within your portfolio and lead renewal conversations with customer stakeholders.

Cardata helps businesses manage vehicle reimbursement with automated solutions. The company is a small but mighty team transforming vehicle programs to provide comprehensive software and services.

• Serve as a dedicated strategic advisor to a smaller, high-impact book of business.
• Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal.
• Identify and nurture expansion opportunities through consultative conversations and strategic planning.

Granicus provides technology and services that empowers government organizations to create seamless digital experiences. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.

• Serve as the primary executive contact for a portfolio of large, global strategic accounts,ensuring strong customer satisfaction, retention, and growth.
• Assume overall responsibility for adoption and success to ensure customer satisfaction by preventing and resolving critical issues and escalations.
• Act as a strategic advisor to customer leadership, aligning our solutions to their business priorities and long-term objectives.

SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process. They are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work that fosters a collaborative and inclusive work environment.