Own the full renewal lifecycle for a defined set of customers.
Execute standard renewal motions by documenting renewal risks and customer engagement steps.
Monitor account health using usage trends, support history, and sentiment.
Ivanti empowers IT and Security teams across the globe. Ivanti values every voice and builds and delivers world-class solutions for its customers through diverse and inclusive hiring, decision-making, and a commitment to its employees and partners.
Manage software renewals for assigned accounts, ensuring timely and successful contract renewals.
Identify opportunities to upsell and cross-sell additional software licenses, modules, or services to existing clients.
Develop account plans and strategies to achieve upselling and renewal objectives.
Panopto is the most customer-centric learning technology company in the world and the leader in visual and audio-based learning. They empower organizations to share knowledge effortlessly. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users.
Own the full renewal cycle for a high-volume portfolio of US Public Sector accounts.
Maintain accurate pipeline and forecast data in Salesforce, including stages, close dates, amounts, and risk status.
Work cross-functionally with Account Executives, Customer Success Managers, and channel partners.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and improve operational efficiency. With over 50 million registered users, they foster a high-performance culture driven by values and continuous knowledge exchange.
Navigate commercial/contractual discussions with customers and retain revenue at scale.
Partner with Product, Customer Enablement, and RevOps to implement digital engagement solutions.
Create a cohesive renewal experience for customers together with the commercial teams.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. Following our recent Series E funding round, our valuation stands at $4 billion.
Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle.
Articulate the value of the company to the customer through measurable ROI.
Negotiate long-term renewals and secure revenue uplift.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead high-value acquisition, negotiation, retention, and expansion efforts with a focus on enterprise-level accounts in the pharmaceutical and life sciences industries.
Develop and execute quarterly account plans to align client needs with company objectives, ensuring measurable outcomes.
Oversee all stages of the sales process, from prospecting to contract execution, ensuring efficiency and delivering exceptional outcomes.
BenchSci's mission is to exponentially increase the speed and quality of life-saving research and development by empowering scientists to run more successful experiments with the world's most advanced, biomedical artificial intelligence software platform. They are backed by Generation Investment Management, TCV, Inovia, F-Prime, Golden Ventures, and Google's AI fund, Gradient Ventures.
Own and exceed retention (GRR) and expansion (New ARR) targets.
Build multi-threaded relationships across business and executive stakeholders.
Identify and qualify upsell and cross-sell opportunities based on customer goals.
ABBYY is a trusted partner for purpose-built AI and intelligent automation, solving complex problems for enterprise customers. They have over 600 employees across 15 countries and foster a culture of respect, transparency, and simplicity.
Manage a high volume of customers using one-to-many communication strategies.
Monitor churn risk through behavioral signals and health scores; deploy automated renewal readiness campaigns.
Identify product-qualified leads and usage-based expansion opportunities, triggering in-app messages and emails.
Optro is a leading audit, risk, ESG, and InfoSec platform used by over 50% of the Fortune 500. They are known for their award-winning technology and customer satisfaction, and have been recognized as one of the fastest-growing tech companies in North America for seven years running.
Proactively manage customer relationships from implementation hand-off through renewal and beyond.
Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates.
Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases.
Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. It is a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through, operating fully distributed across the US and internationally.
Serve as a trusted advisor to strategic clients, understand objectives, challenges, and goals.
Drive adoption, growth, and retention by proactively managing client engagement.
Translate strategic client needs into actionable plans and build strong relationships.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and objectively. They identify top-fitting candidates and share the shortlist with the hiring company, which manages the final decisions, with AI tools assisting the recruitment team but not replacing human judgment.
Acquire new Atrium clients and retain existing ones by executing the Atrium Sales Process.
Manage client relationships through renewals, upselling, and periodic health checks to ensure client satisfaction.
Develop successful, long-term client relationships by providing exceptional service and fostering trust.
Atrium Campus provides campus card management solutions reimagined for the mobile generation for the higher education, senior living, corporate and government markets. We are a fast-growing and continuously evolving company with a passionate, positive-minded team from around the country that is supportive and encouraging of one another.
Maximize revenue within assigned accounts by designing and executing strategic account development initiatives.
Develop trusted advisor relationships with customers to ensure the solution aligns with their business strategy.
Partner with internal teams to track customer needs and develop long-term retention and growth strategies.
Intradiem is on a mission to reinvent customer service through automation, developing innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. They value a people-first culture, transparent leadership, and unfettered growth opportunities.
Uncover opportunities for expansion within existing key accounts and demonstrate the strategic and financial value our partnership brings to our customers
Drive ARR expansion by aligning our products and features with customer goals and objectives and partnering with senior-level stakeholders to achieve business objectives
Achieve NRR objectives by managing complex renewal contracts and processes, as well as upselling and cross-selling new and additional products
Fleetio is a software platform that helps organizations manage their fleet operations. They are a hot transportation technology company with raving fans and new customers, having raised $450M in Series D funding and proud founding member of the Rails Foundation.
Your primary mission is to protect and grow a significant Book of Business.
You will drive deep account engagement through Executive Business Reviews (EBRs), roadmap discussions, and strategic value mapping.
By analyzing customer health and usage data, you will proactively identify risks and uncover opportunities for cross-selling and significant expansion.
JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. JumpCloud enables users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.
Develop trusted, executive‑level relationships by understanding each client's strategy, products, and operational needs.
Manage renewal strategy and execution with a focus on revenue protection and expansion.
Deliver accurate revenue forecasting through rigorous analysis, structured planning, and disciplined opportunity management.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and corporate headquarters are in Dublin, Ireland.
Manage a team member and assist with coaching and mentoring.
Verify order and contract details for accuracy and completeness.
Collaborate with management to improve renewals processes and customer experiences.
Optro is the leading audit, risk, ESG, and InfoSec platform on the market, surpassing $300M ARR and continuing to grow. More than 50% of the Fortune 500 leverage our technology to move their businesses forward, with a culture that inspires innovation and values collaboration.
Own gross and net retention across the AM organization.
Drive consistent upsell and expansion performance across both Enterprise and Strategic segments.
Coach managers on performance management, forecasting discipline, and strategic account thinking.
Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Backed by top investors, they've raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.
Manage subscription renewals for Insurance customers effectively.
Maintain Salesforce data and use customer data to drive engagement.
Identify churn risks and implement proactive measures.
Nearmap is a global tech pioneer innovating in location intelligence, founded in Australia. They provide high-resolution imagery and insights, employing patented camera systems, AI, geospatial tools, and SaaS platforms to be a definitive source for shaping the livable world.
Own the Customer Relationship End-to-End: Take full ownership of customer outcomes across implementation, renewals, and expansion, ensuring customers achieve real value and stay deeply engaged.
Drive Expansion Through Consultative Selling: Identify and execute upsell, cross-sell, and broader deployment opportunities by connecting IntellaQuest’s capabilities to customer workflows, compliance priorities, and operational outcomes.
Be the Executive-Trusted Point Person: Build multi-threaded relationships from the C-suite down through day-to-day users so customers know exactly who to call, trust your leadership, and feel supported at every stage.
IntellaQuest builds mission-critical software for industrial organizations operating in highly regulated environments. Their customers rely on them to run core workflows, stay audit-ready, and drive operational excellence, so they can move faster, reduce risk, and deliver better outcomes.
Manage a book of approximately 50 of our largest and most strategic global Enterprise accounts.
Ensure a seamless customer experience throughout the entire life cycle - from onboarding through engagement and renewal.
Proactively drive customer adoption and mitigate retention risk.
Articulate provides solutions for creating engaging and interactive e-learning courses. While the job posting does not specify company size, Articulate values diversity and is committed to fostering an inclusive environment.