Oversee the entire renewals process, ensuring that customer contracts are renewed accurately and on time.
Collaborate with various teams such as Sales and Customer Success to drive revenue retention and customer satisfaction.
Enhance operational efficiency and compliance, directly impacting the partner's growth.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide guidance on deal structuring, pricing, and contract management to Sales and Customer Success.
Ensure deals are structured efficiently and align with company policies.
Draft, modify, and finalize contracts for Cloud Subscription Services, ensuring accuracy and compliance.
AuditBoard is the leading audit, risk, ESG, and InfoSec platform. More than 50% of the Fortune 500 leverage AuditBoard's technology to move their businesses forward; AuditBoard is one of the 500 fastest-growing tech companies in North America, ranked by Deloitte.
Execute the renewal process to ensure ARR is retained or expanded and proactively handle churn/contraction scenarios including discount removal strategies.
Build and maintain strong relationships with clients to understand their needs, address concerns, and identify opportunities for upselling or cross-selling additional products.
Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements.
1Password is building the foundation for a safe, productive digital future. They provide a human-centric approach to cybersecurity . They have over 180,000 businesses using their product and have also teamed up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.
Operational ownership of deal execution including deal structuring support and commercial approval workflows.
Recurring dashboard maintenance, board deck data refreshes, and ad hoc analysis.
SFDC data audits, field validation monitoring, and cleanup projects that maintain revenue data integrity.
Transcend is building the infrastructure that powers trust between people and the technology they use. They are a fast-growing company backed by top-tier investors and serving some of the world's most iconic brands.
Serve as a trusted advisor to the Growth, Enterprise, and Strategic Sales teams on deal construction and negotiation of complex transactions.
Own and manage a book of business, working closely with Sales leaders to support, guide, and track high-value deal negotiations.
Review proposed deals, provide feedback/coaching, ensure accuracy/compliance with published policies, and approve, reject, or escalate deals as needed using sound business judgment.
LaunchDarkly helps developers innovate on new features faster with a safety valve to instantly rewind when things go wrong. The company values teams that are humble, open, collaborative, respectful and kind and does not discriminate based on race, religion, or gender.
Own and manage the full renewals pipeline, including a rolling 120-day forecast with clear visibility into at-risk accounts.
Encoura is a data and technology company purpose-built for higher education, helping institutions and students make smarter, more connected decisions. Since 1972, the company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.
Navigate commercial/contractual discussions with customers and retain revenue at scale.
Partner with Product, Customer Enablement, and RevOps to implement digital engagement solutions.
Create a cohesive renewal experience for customers together with the commercial teams.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. Following our recent Series E funding round, our valuation stands at $4 billion.
Support sales teams throughout the full sales cycle, ensuring compliance with Smartsheet policies and meeting customer needs
Work within Salesforce.com CRM & CPQ to assist sales representatives
Review contracts and order documentation for accuracy and completeness
Smartsheet has helped people and teams achieve for over 20 years. They build tools that empower teams to automate the manual, uncover insights, and scale smarter. They welcome diverse perspectives and nontraditional paths.
AcuityMD is a software and data platform that accelerates access to medical technologies, helping MedTech companies understand product usage and identify opportunities for better patient care. They are a high-growth SaaS company backed by firms like Benchmark and Redpoint, scaling rapidly with a collaborative culture.
Partner directly with Sales to structure complex and non-standard deals.
Recommend deal structures that balance customer needs with revenue integrity.
Contribute to process improvements, documentation, and Sales enablement resources.
1Password is building the foundation for a safe, productive digital future. As one of the most loved brands in cybersecurity, they take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses trust 1Password.
Be the primary point of contact for customers and internal stakeholders to resolve billing operations case issues and escalations.
Proactively manage case counts to ensure resolution is achieved in a timely manner.
Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources.
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. With nearly $700M in venture funding and a $7.5B valuation, they’re scaling intentionally and seeking top talent to help build the impossible.
Conduct intake of complex sales opportunities to ensure completeness and readiness for review
Manage collaboration with cross-functional stakeholders, including Contracts/Legal, Pricing, Compliance, Vetting, and Billing
Identify recurring issues, bottlenecks, and quality gaps in deal execution. Recommend process improvements and opportunities for automation
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and their corporate headquarters are in Dublin, Ireland.
Primary owner of customer relationship and account strategy
Be a trusted advisor to customers while developing relationships with multiple stakeholders
Accountability for customer retention and subscription renewal process
Onit is redefining the future of legal operations through the power of AI with a cutting-edge platform that streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic.
Manage software renewals for assigned accounts, ensuring timely and successful contract renewals.
Identify opportunities to upsell and cross-sell additional software licenses, modules, or services to existing clients.
Develop account plans and strategies to achieve upselling and renewal objectives.
Panopto is the most customer-centric learning technology company in the world and the leader in visual and audio-based learning. They empower organizations to share knowledge effortlessly. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users.
Own renewals end-to-end for your book of Aplos customers, including planning, outreach, renewal execution, and retention outcomes.
Drive product adoption and value realization by guiding customers through best practices and helping them successfully use Aplos.
Own expansion outcomes within your customer base by identifying opportunities, running discovery and partnering across teams to progress opportunities.
Velora was formed when Aplos, Raisely, and Keela combined to help nonprofit organizations thrive. They offer a suite of tools spanning fundraising, donor management, financial tracking, and communications, aiming to reduce complexity for nonprofits. Velora has merged teams and teams dedicated to specific product.
Builds strong customer relationships and promotes current and future capabilities.
Consistently delivers valuable insight and demonstrated expertise.
Supports the reconciliation of customer Purchase Orders and provides accurate order forecasting.
IDEX makes mission-critical components used in everyday activities. They have over 40 diverse businesses around the globe and are publicly traded on the NYSE (IEX).
Act as a strategic partner to Sales leadership in shaping deal strategies.
Collaborate closely with cross-functional stakeholders to align on deal terms.
Drive continuous improvement in deal processes and tools.
Canva is a company redefining how the world experiences design. Their flagship campus is in Sydney, Australia, but they also have a growing presence in the US.
Analyzes new and revised hospital contracts, determines necessary actions, documents requirements, and establishes customer accounts.
Effectively communicates with external and internal customers throughout the contract process to ensure timely information reception.
Identifies opportunities and initiates process improvements, including written documentation in a process manual.
Pediatrix Medical Group is a physician-led organization and one of the nation’s largest providers of prenatal, neonatal, and pediatric services. They are an exciting and innovative company that focuses on a team approach to improve the lives of patients everywhere.
Own the business relationship with clients, building strong, multi-threaded partnerships across key stakeholders
Drive renewals and identify opportunities to upsell and expand existing accounts
Clearly communicate Reachdesk’s value proposition, platform capabilities, and competitive advantages in a way that resonates with client goals
Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Trusted by many of the most recognized names in the technology and SaaS space, they are backed by a world-class team with hubs in New York, London, and Lisbon.