Own renewals end-to-end for your book of Aplos customers, including planning, outreach, renewal execution, and retention outcomes.
Drive product adoption and value realization by guiding customers through best practices and helping them successfully use Aplos.
Own expansion outcomes within your customer base by identifying opportunities, running discovery and partnering across teams to progress opportunities.
Velora was formed when Aplos, Raisely, and Keela combined to help nonprofit organizations thrive. They offer a suite of tools spanning fundraising, donor management, financial tracking, and communications, aiming to reduce complexity for nonprofits. Velora has merged teams and teams dedicated to specific product.
Execute the renewal process to ensure ARR is retained or expanded and proactively handle churn/contraction scenarios including discount removal strategies.
Build and maintain strong relationships with clients to understand their needs, address concerns, and identify opportunities for upselling or cross-selling additional products.
Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements.
1Password is building the foundation for a safe, productive digital future. They provide a human-centric approach to cybersecurity . They have over 180,000 businesses using their product and have also teamed up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.
Own a portfolio of strategic accounts and deliver measurable outcomes that drive customer ROI.
Build trusted relationships with key stakeholders including Executives, program administrators, HR leaders, and finance partners.
Drive renewals for accounts within your portfolio and lead renewal conversations with customer stakeholders.
Cardata helps businesses manage vehicle reimbursement with automated solutions. The company is a small but mighty team transforming vehicle programs to provide comprehensive software and services.
Deliver exceptional service to existing and prospective policyholders via phone, email, and SMS - ensuring prompt, accurate, and personable support on every interaction.
Retain and grow customers by managing renewals, identifying at-risk accounts, and presenting competitive solutions that maintain coverage while reducing churn.
Drive revenue through consultative selling, quoting and binding additional lines of coverage or improved renewal options for existing customers using multiple carrier platforms.
Trellis rewrites the insurance experience from the inside out. They are the tech company behind Savvy, their licensed insurance agency, and they’re bringing clarity and ease to a space known for… the opposite. They're a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures.
Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle.
Articulate the value of the company to the customer through measurable ROI.
Negotiate long-term renewals and secure revenue uplift.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead renewal cycles and manage contract inquiries for Ashby’s largest customers.
Own complex negotiations and guide executives through commercial decision-making.
Collaborate across Sales, Customer Success, Product, Finance, and Legal to drive long-term outcomes.
Ashby is building the next generation of recruiting software, starting with a suite of products for talent leaders, recruiters, and hiring managers to run efficient and data-driven hiring processes. They are well funded, backed by great investors, and have thousands of amazing customers.
Own and manage the full renewals pipeline, including a rolling 120-day forecast with clear visibility into at-risk accounts.
Encoura is a data and technology company purpose-built for higher education, helping institutions and students make smarter, more connected decisions. Since 1972, the company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.
Navigate commercial/contractual discussions with customers and retain revenue at scale.
Partner with Product, Customer Enablement, and RevOps to implement digital engagement solutions.
Create a cohesive renewal experience for customers together with the commercial teams.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. Following our recent Series E funding round, our valuation stands at $4 billion.
Collaborate with customers to help them achieve their security goals.
Build strong relationships that turn customers into advocates.
Identify potential risks to customer success and implement mitigation strategies.
Critical Start is a cybersecurity company dedicated to stopping breaches and simplifying security. They deliver 24x7 AI-accelerated detection, investigation, and response across IT and OT, helping organizations outpace evolving attacks with faster response and measurable risk reduction.
Manage a portfolio of 30+ commercial and enterprise customer accounts, focusing on ensuring their success and satisfaction with our products/services.
Serve as the primary point of contact for customers, building strong, lasting relationships and understanding their needs and objectives.
Drive product adoption and ensure customers are leveraging our products effectively to achieve their goals.
Forma is a flexible benefits software company founded in 2017 that helps companies offer competitive benefits packages by giving employees more choice in how they spend their benefit allowances. They have helped hundreds of companies design flexible, inclusive benefits programs for nearly a million employees.
Serve as the primary post-sales relationship owner for a portfolio of enterprise-level customers.
Act as a strategic partner to your customers, understanding their business goals and proactively driving outcomes.
Collaborate closely with Account Executives to build strategic account plans, support expansion opportunities.
Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Their award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. They are a fast-growing global team that values ownership, integrity, and innovation.
Oversee the entire renewals process, ensuring that customer contracts are renewed accurately and on time.
Collaborate with various teams such as Sales and Customer Success to drive revenue retention and customer satisfaction.
Enhance operational efficiency and compliance, directly impacting the partner's growth.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Act as a trusted advisor to DataGrail customers, empowering them to maximize the value of their platform through expert guidance and proactive support.
Ensure successful product adoption, drive continuous engagement, and advocate for customer needs to inform product development.
Own the End-to-End Customer Journey – From initial onboarding through ongoing success, ensure a seamless customer experience that delivers long-term value.
DataGrail is the Privacy Control Center modern brands rely on to build customer trust and outsmart business risk. Backed by 2,000+ pre-built integrations, DataGrail automates privacy workflows and supports compliance with regulations like GDPR and CPRA.
Proactively monitor customer health scores and provide targeted guidance.
Act as the first line of defense for incoming customer inquiries.
LogicGate is an AI GRC platform helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. They are committed to delivering an exceptional experience for their employees and customers by empowering and enabling their people.
Manage a portfolio of SMB accounts with a focus on retention, risk mitigation, and strategic growth opportunities.
Lead, coach, and develop a team of SMB CSMs, driving strong performance, accountability, and career growth.
Serve as the first point of escalation for complex client issues, high-risk scenarios, and renewal risk.
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage and grow their business. They have over 106,000 customers and processed over $38 billion in payments across 20 markets in 2024, with operations in North America, Australasia, Asia, Europe, and the UK.
Build and grow strong client relationships by delivering excellent service.\n- Serve as the primary point of contact for clients and Area Directors.\n- Drive client retention and growth by renewing partnerships.
The N2 Company is America’s leading publisher of community magazines. They provide supportive and fulfilling remote work opportunities for their people and foster an emotionally healthy, collaborative environment where people genuinely enjoy working together.
Act as the primary advocate for Federal agencies, aligning software capabilities with their operational goals.
Cultivate trust-based relationships with technical and command leadership to maximize customer sentiment.
Lead cross-functional internal teams to resolve client challenges quickly and minimize churn.
Motorola Solutions builds and connects technologies to help protect people, property, and places. They are a global company with a close-knit community, focused on keeping people safer everywhere.
Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality.
Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers.
Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements.
Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. They are a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through.
Take ownership of a book of customers, being the main point of contact and hopping on customer calls per SLAs.
Take ownership of medium and large projects that are core to the team’s operations.
Build in-app onboarding experiences, create webinar series, and build retention best practices.
Ashby offers a highly differentiated product, making it easier to sell. They aim to offer deep expertise whenever interacting with prospects and customers and strongly believe small teams with talented people and the right work environment deliver much better performance than large headcounts.
Primary owner of customer relationship and account strategy
Be a trusted advisor to customers while developing relationships with multiple stakeholders
Accountability for customer retention and subscription renewal process
Onit is redefining the future of legal operations through the power of AI with a cutting-edge platform that streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic.