Similar Jobs
See allCustomer Success Manager- Secondary Education
Turnitin
US
CRM
SaaS
Salesforce
Senior Customer Success Manager, Texas
MagicSchool
US
SaaS
CRM
Account Management
New Customer Success Manager - Foundation - West United States
GoGuardian
US
Customer Success
Account Management
Business Development
Customer Success Manager
Optro
North America
Customer Success
Account Management
SaaS
Enterprise Customer Success Manager – North Carolina (Statewide)
Gaggle
US
Customer Success
Account Management
K-12 Education
Own and Grow Relationships:
- Manage accounts across onboarding, implementation, engagement, renewal, and expansion.
- Serve as a trusted point of contact for partner stakeholders.
- Conduct regular account reviews and maintain visibility.
Drive Retention and Renewals:
- Build proactive renewal visibility across accounts.
- Partner with leadership on renewal strategy for at-risk accounts.
- Support the creation of a more predictable renewal pipeline.
Improve Implementation Quality:
- Monitor key indicators tied to customer success.
- Help ensure each account is launched well and kept on track.
- Build early warning systems for at-risk accounts.
Build the Customer Success Function:
- Develop scalable CS playbooks, workflows, and reporting frameworks.
- Support handoffs across Customer Success, Operations, Recruiting, and Sales.
- Create systems that bring more consistency to the customer lifecycle.
Braintrust Tutors
Braintrust Tutors partners with schools and districts to deliver high-impact K–8 academic intervention. They focus on exceptional instructional talent and strong operational execution to support student progress in complex, high-stakes school environments.