Senior Customer Success Manager, Texas

Responsibilities:

• Portfolio Growth and Retention: You will manage a multimillion dollar portfolio while maintaining a Net Revenue Retention (NRR) rate above target.
• Product Adoption: You will drive active usage across your districts by delivering high-impact training and implementation strategies.
• Churn Mitigation: You will identify at-risk accounts and execute intervention playbooks to maintain a gross churn rate below company thresholds.

Qualifications:

• Ownership Mentality: You take full responsibility for your portfolio, working with a high degree of urgency and a bias toward action.
• Commercial Fluency: You are comfortable leading complex financial negotiations, including discussing contraction risks, pricing adjustments, and expansion opportunities.
• Relationship-Driven: You build deep trust with teachers and district leaders alike.