Manager, Customer Success
Benefits
Unlimited PTO
12w maternity
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Responsibilities:
- Lead, coach, and hold a team of Customer Success Managers accountable to performance expectations
- Drive customer retention by monitoring churn signals and implementing proactive engagement strategies
- Provide executive-level escalation support to protect and strengthen key customer relationships
Requirements:
- 6+ years experience in SaaS Customer Success Management
- 4+ years of management experience leading Customer Success teams
- Strong cross-functional collaboration skills — comfortable working with Sales, Product, and Leadership
Qualio
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.