Manager, Customer Success - APAC
Benefits
Unlimited PTO
16w maternity
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Overview:
- Lead and coach an APAC regional pod.
- Own the APAC pod’s weekly, monthly, and quarterly performance.
- Partner with Sales and AM counterparts to drive account plans.
Requirements:
- Meaningful people leadership experience in Customer Success.
- Strong customer lifecycle command across onboarding, adoption, renewals, and expansion.
- Proven ability to manage high-stakes escalations with calm, structured decision-making.
Key Responsibilities:
- Ensure consistent application of CS processes, internal SLAs, and documentation standards across the pod.
- Improve onboarding, adoption, and retention outcomes by identifying process gaps and implementing scalable fixes.
- Develop talent - onboarding, coaching, and creating clear growth paths for CSMs in the pod.
Remote
Remote is solving modern organizations’ challenge of navigating global employment compliantly. Their team works asynchronously around the world and encourages every member to bring their talents, experiences and culture to the table to help them build the best-in-class HR platform.