Build, manage, and mentor a high-performing CS team across Customer Success Managers, Implementation Specialists, Integrations, and Support.
Define team structure, headcount plan, and career paths as we scale from startup to growth-stage.
Foster a customer-obsessed, data-driven culture.

Customer Outcomes & ARR Expansion:

Own GRR (Gross Revenue Retention), NRR (Net Revenue Retention), and CSAT as primary KPIs, along with ARR expansion.
Elevate Nabla’s capability to communicate Customer Value, and drive penetration into C-level Customer Sponsorship for our strategic accounts.
Be a strong partner to our Sales Team in identifying and strategizing on cross-sell and upsell opportunities.

Process & Systems:

Build and refine scalable CS playbooks: onboarding, QBRs, health scoring, renewal, and expansion motions.
Elevate Nabla’s Strategic Governance capabilities for our Must Grow Accounts, for example CVS, UCLA, UCSD, etc.
Implement and optimize tooling (CSP, CRM, health dashboards, etc.)

Nabla

Nabla is committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, they’ve harnessed machine learning to develop the leading AI assistant that’s restoring the human connection at the heart of healthcare. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla.

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