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Statewide Customer Management:
- Operationalize tier-specific engagement models for North Carolina.
- Maintain relationships with key state agencies and advocates.
- Review and standardize engagement across districts.
Engagement Strategy & Execution:
- Establish clear engagement standards for each customer tier.
- Build repeatable communication workflows.
- Establish success plans with customers.
Renewals Management:
- Own the end-to-end renewal process for all North Carolina districts.
- Partner with the state agency to define and operationalize the annual renewal process.
- Actively guide districts through the renewal process.
Gaggle
Gaggle provides solutions focused on student safety and well-being. While their employee count isn't specified, they seem to promote a collaborative environment across various internal teams to ensure customer success.