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K-12 Education
Customer Success Responsibilities:
- Manage complex customer success initiatives and serve as the escalation point for accounts
- Assist with product order queries and working with logistics team to resolve product order related issues
- Ensure that customers fully understand our product, benefits, and features
Qualifications:
- 3-5 years experience in Customer Success required
- Strong understanding of the K12 education competitive landscape
- Strong organizational, analytical and detail-oriented thinking skills
Additional Skills:
- Excellent CS strategy acumen with good business development and negotiating skills
- Strong interpersonal, written, presentation and oral communication skills
- Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers
Renaissance
Renaissance is a global leader in pre-K–12 education technology. Their solutions help educators analyze, customize, and plan personalized learning paths for students. They have fiercely passionate employees and educational partners and their solutions are being used in over one-third of US schools and in more than 100 countries worldwide.