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• Independently manage a book of business/portfolio across assigned territories.
• Ensure that customers are continuously delighted throughout their journey with Renaissance.
• Contribute to revenue growth through customer advocacy and success stories.

Renaissance is a global leader that provides pre-K–12 education technology. Their solutions help educators analyze and plan personalized learning paths for students. They are fiercely passionate employees and educational partners that have helped drive phenomenal student growth, with solutions being used in over one-third of US schools and in more than 100 countries worldwide.

• Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
• Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
• Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership.

Turnitin partners with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking. They have over 16,000 academic institutions as partners and have a remote-first culture that empowers people to work with purpose.

• Manage a portfolio of school and district accounts, ensuring strong communication and a high-quality partner experience.
• Drive retention and renewals by identifying risks early and implementing action plans.
• Develop scalable Customer Success playbooks, workflows, and reporting frameworks.

Braintrust Tutors partners with schools and districts to deliver high-impact K–8 academic intervention. They focus on exceptional instructional talent and strong operational execution to support student progress in complex, high-stakes school environments.

• Serve as the primary point of contact for an assigned portfolio of college and university partners.
• Own the full renewal cycle - from understanding each partner's evolving needs through negotiation and close.
• Drive strong product adoption and effective usage aligned to each partner's institutional goals.

EdSights is building technology that helps colleges and universities better understand and support their students at scale. They partner with 250+ colleges and universities across the country and are growing quickly, backed by a recent $80M investment from JMI Equity.

• Own the success, retention, and growth of Gaggle’s entire customer base across North Carolina.
• Serve as a strategic advisor to district leaders, helping them achieve meaningful outcomes tied to student safety.
• Work cross-functionally with various teams to deliver a consistent, high-quality experience statewide.

Gaggle provides solutions focused on student safety and well-being. While their employee count isn't specified, they seem to promote a collaborative environment across various internal teams to ensure customer success.

• Manage a high volume of customers using one-to-many communication strategies.
• Monitor churn risk through behavioral signals and health scores; deploy automated renewal readiness campaigns.
• Identify product-qualified leads and usage-based expansion opportunities, triggering in-app messages and emails.

Optro is a leading audit, risk, ESG, and InfoSec platform used by over 50% of the Fortune 500. They are known for their award-winning technology and customer satisfaction, and have been recognized as one of the fastest-growing tech companies in North America for seven years running.

• Collaborate with Customer Success Managers, Sales, and Renewals to increase market share within our existing account base.
• Assist CSMs in preparing for strategic customer meetings through the creation of detailed reports and impactful presentations.
• Coordinate internally to resolve complex customer questions, requests, and escalations across the APAC customer portfolio, reporting resolutions back to relevant CSMs.

Instructure creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome, believing in the power of people to grow and succeed throughout their lives.

• You will manage a multimillion dollar portfolio while maintaining a Net Revenue Retention (NRR) rate above target through strategic price increases and seat expansion.
• You will drive active usage across your districts by delivering high-impact training and implementation strategies and creating compelling support materials, such as tutorials and one-pagers, that ensure implementation is scalable and our tools become essential to daily teacher workflows.
• You will build deep trust with district executive leadership, managing accounts with individual ARR values of six-figures or more through data-driven storytelling and consultative selling.

MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform. They are working towards real social impact.

• Manage a portfolio of 25-40 mid-market accounts, focusing on retention, churn prevention, and growth opportunities.
• Execute the full sales cycle for renewals, upsells, and value-added services within your portfolio.
• Execute strategic nurture campaigns to enhance product adoption and accelerate time to value.

Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage their business operations. They focus on helping businesses get paid quickly and securely with their Xplor Pay platform. Xplor has a global network of talented colleagues.

• Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
• Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
• Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.

Think Academy US is an education technology company providing K-12 extra-curricular learning services through science and technology. They foster children’s ability to think critically and strengthen their logic skills through innovative teaching techniques.

• Manage a book of approximately 50 of our largest and most strategic global Enterprise accounts.
• Ensure a seamless customer experience throughout the entire life cycle - from onboarding through engagement and renewal.
• Proactively drive customer adoption and mitigate retention risk.

Articulate provides solutions for creating engaging and interactive e-learning courses. While the job posting does not specify company size, Articulate values diversity and is committed to fostering an inclusive environment.

• Retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management.
• Ensuring that our customers are achieving maximum value from our solutions, driving renewals, expansions, and cross-sells.
• Supporting customers in achieving their goals through GoGuardian’s platform, acting as their trusted advisor and main point of contact throughout the customer journey.

GoGuardian helps build a future where all learners are ready and inspired to solve the world’s greatest challenges with their award-winning system of learning solutions that is purpose-built for K-12. Working with GoGuardian means joining a remote team of diverse, committed, mission-driven employees.

• Partner with the VP of CS to develop and execute a Customer Success strategy.
• Drive outcomes across retention, renewals, NRR, customer satisfaction, and customer growth.
• Build, implement, and continuously improve scalable Customer Success processes.

Radiation Detection Company (RDC) is scaling, and Customer Success is a critical driver of retention, growth, and long-term customer value. They support hospitals, enterprise customers, and other high-value accounts in a regulated, mission-critical environment.

• Own GRR, NRR, and CSAT as primary KPIs, along with ARR expansion.
• Build and refine scalable CS playbooks: onboarding, QBRs, health scoring, renewal, and expansion motions.
• Partner with Product to strengthen the feedback loop between customer needs and product roadmap.

Nabla is committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, they’ve harnessed machine learning to develop the leading AI assistant that’s restoring the human connection at the heart of healthcare. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla.

• Lead, coach, and hold a team of Customer Success Managers accountable to performance expectations
• Drive customer retention by monitoring churn signals and implementing proactive engagement strategies
• Execute expansion strategies in partnership with go-to-market teams to contribute to NRR targets

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.

• Lead and develop a high-performing CSM team, managing and mentoring Customer Success Managers across strategic Enterprise accounts.
• Build scalable CS programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk mitigation.
• Serve as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support, translating insights into opportunities.

Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. They are a team of 150 with backing from investors like OpenAI and Andreessen Horowitz; they are building a team rich in diverse backgrounds, experiences, and opinions.

• Build and nurture deep strategic relationships with VIP and enterprise-tier clients.
• Understand each partner's business goals to ensure solutions align with their success.
• Maintain a forward-looking view of each partner's health, identifying risks early.

Xsolla provides tools and services for video game developers to help them fund, distribute, market, and monetize their games. They have helped over 1,500 game developers grow their businesses around the world and are headquartered in Los Angeles, California.

• Lead a designated book of business aligned to HealthJoy’s most strategic broker partners.
• Be a key driver of HealthJoy’s revenue goals through proactive account management, strategic expansion, and world-class retention efforts.
• Build strong, consultative relationships across all levels of a customer organization, from day-to-day champions to C-Suite stakeholders.

HealthJoy guides employees to affordable, high-quality healthcare by consolidating clients’ health and wellness strategies into the HealthJoy Benefits OS, a simple, unified digital experience, leading to healthier employees and a healthier bottom line. With over $100M in fundraising to date, HealthJoy has garnered workplace awards and grown globally to over 300 team members.

• Serve as the primary point of contact, building strong, trusted relationships.
• Lead onboarding efforts to ensure smooth implementation and early customer success.
• Drive product adoption through proactive engagement tailored to customer goals.

Kodiak Solutions transforms the healthcare industry through technology-driven solutions, specializing in healthcare finance, unclaimed property, risk management, and revenue cycle management. They aim to simplify and optimize processes for healthcare providers to focus on patient care.