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What You Will Do:
- Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
- Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage.
- Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved.
How You can be Qualified:
- Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
- Fast learner with the ability to understand complex processes, policies, and product details.
- Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
Think Academy US
Think Academy US is an education technology company providing K-12 extra-curricular learning services through science and technology. They foster children’s ability to think critically and strengthen their logic skills through innovative teaching techniques.