Collaborate with Customer Success Managers, Sales, and Renewals to increase market share within our existing account base.
Assist CSMs in preparing for strategic customer meetings through the creation of detailed reports and impactful presentations.
Coordinate internally to resolve complex customer questions, requests, and escalations across the APAC customer portfolio, reporting resolutions back to relevant CSMs.
Instructure creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome, believing in the power of people to grow and succeed throughout their lives.
Engage with customers via email to address their inquiries and concerns.
Be a trusted guide and partner to thousands of teachers and parents.
Strive for 100% accuracy and satisfaction in every interaction and solution.
ClassDojo's goal is to give every child on Earth an education they love, starting with communication. Their flagship app connects K-8 teachers, children, and families globally and is used in over 95% of US schools, reaching over 50 million children in 180 countries with a team of around 200 people.
Consulting customers on questions related to websites.
Working timely and effectively with customer requests, resolving issues.
Promoting websites to customers upon opportunity, maintaining service quality.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Their international team of 1200 professionals and digital nomads works all over the world.
Respond to inquiries from schools and educators promptly via email, phone and text
Manage and maintain the support inbox to ensure all queries are handled efficiently
Identify trends in queries and recommend process improvements to enhance the school and educator journey
Zen Educate is a technology company with an online platform that helps match schools with teaching staff. By leveraging technology, their smart algorithms can match teachers to the perfect school and help schools find great teachers. They care about the teachers as much as they care about the schools.
Take inbound calls from either the customer or the restaurant.
Manage incoming tickets generated from email or text via CRM.
Minor troubleshooting product or service problems reported by the customer or the restaurant.
HungerRush is a leading provider of integrated restaurant solutions. Their flagship cloud POS system, HungerRush 360, makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere.
Assist customers in learning and adopting the brightwheel product for their center
Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process
Overcome customer objections to ensure the customer feels confident with the positive change and value brightwheel will bring to their program
Brightwheel is the largest and fastest-growing platform in early education. They are trusted by millions of educators and families every day, and backed by top investors. Their team is passionate, talented, and customer-focused, with remote employees across every US time zone, as well as select offices in the US and internationally.
Deals directly with internal and external customers via telephone and electronic channels.
Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples and results.
Manage customers' accounts, document all customer interactions and communications.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for their work and each other.
Responsible for handling technical and non-technical customer queries via telephone, chat, email and online forms within established response times.
Proactively support users of the ExamSoft and ProctorExam products ensuring problem resolution, system access, optimal system performance, and overall customer happiness.
Become a Subject Matter Expert on all ExamSoft and ProctorExam products and services.
Turnitin partners with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking. They are a global organization with team members in over 35 countries and experience a remote-first culture.
Provide prompt and successful resolution of support queries across multiple channels.
Manage escalations and interface directly with enterprise customers.
Maintain high levels of customer satisfaction (CSAT).
Espresa delivers a global and all-in-one experience for HR, people teams, and employees through its personal benefits platform. With a focus on Lifestyle Spending Accounts (LSAs) and a suite of wellbeing, recognition, and community solutions, Espresa empowers Great Places to Work®; they make heroes out of HR teams.
Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
Actively listen to customers to confirm and clarify information and diffuse potential escalations
Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
Greenlight is the leading family fintech company with a mission to help parents raise financially smart kids through its award-winning banking app for families. Greenlight proudly serves more than 6 million parents and kids.
Deliver fast, accurate, and empathetic support to workplace customers across voice and email.
Troubleshoot issues, follow or adapt workflows, and escalate when necessary.
Develop expertise in products and processes to identify recurring issues and improve customer experiences.
Clipboard exists to help people move up the socioeconomic ladder by connecting professionals with workplaces for on-demand shifts. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Serve as the front line in our mission to provide the best possible experience for our customers.
Develop personalized implementation plans for new customers and contribute to the ongoing success of current customers.
Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions.
Skyward builds software solutions for K-12 schools. We are a global company with a family feel, and we take great pride in our work, work environment, teamwork, enthusiasm, continuous improvement, and a bit of fun.
Helping customers go through our application flow when required.
They are reinventing consumer credit by using technology to easily tap into people’s assets. They are a well-capitalized team of technology and finance executives with top-tier investors, and their culture values depth and rigor of thought, minimalist design, and speed of execution.
Serve all stakeholders with integrity and joy, consistently modeling the importance of both task competency and relationships.
Proactively call, email, text, and survey families to discuss student course schedules and other customer service questions.
Assist students with creation of annual course schedules that ensure adequate annual progress meeting all graduation requirements.
Learning Network is a growing, innovative, and customer-centric educational services company. They prioritize service by ensuring the details are done and done well, promising to keep the promises they make with a supportive community of people who care. At Learning Network, they don’t do drama, and neither should you.
Own async email tickets and backlog items from intake to resolution.
Respond to learners with clarity, warmth, and precision.
Ensure tickets are properly tagged, categorised, and documented.
ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. With hubs in 8 cities across Africa and counting, they provide safe access to quality learning and a dedicated network of expert instructors.
Serve as the voice of Galileo, bringing the camper experience to life for families and prospective clients.
Efficiently manage and respond to a high volume of inquiries via email and phone, upholding Galileo's highest standards of service.
Proactively collaborate with external partnerships, such as backup care, scholarships, external bookings, and group reservations.
Galileo Learning is a nationally recognized summer day camp dedicated to empowering young innovators to change the world. Since 2002, they’ve inspired hundreds of thousands of kids across 70+ diverse communities, becoming a leader in the Innovation Education Movement. They have been named one of the Best and Brightest Companies to Work for in the Nation four times, including in 2024, and they’ve made the Best Places to Work in the Bay Area list over 12 times.
Work on customer support and success problems from real-world business scenarios.
Utilize proprietary software to provide accurate input and labels to deliver high-quality data.
Collaborate with technical staff to improve the design of efficient annotation tools.
XAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. The team is small, highly motivated, and focused on engineering excellence, operating with a flat organizational structure where employees are expected to be hands-on.
Serve as the first-point-of-contact for phone, email, web, and chat inquiries from both internal and external partners.
Triage and convert incoming requests to determine priority, clinical risk, and required resolution path.
Provide direct resolution for common issues (account access, system navigation, basic triage, educational) and escalate complex issues to L2/L3 Assignment Groups.
Alphanumeric is hiring a Customer Service Agent to support one of the biggest Pharma companies in the world. They are seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic thinking.
Serve as the point of contact for a portfolio of customers.
Build and maintain multi-threaded relationships with key language access stakeholders.
Proactively monitor customer health and utilization data.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Advocate for customer needs and share the user perspective.
Manage and validate product requests using insights and data.
Prioritize projects on the product backlog and articulate business value.
Skyward builds software solutions for K-12 schools. They are a global company with a family feel that takes great pride in their work and work environment, emphasizing teamwork, enthusiasm, and continuous improvement.