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Responsibilities:
- Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
- Documenting & logging issues (as well as customer compliments & complaints)
- Working with customers to help them go through our application flow when required
Requirements:
- At least 2 years (and above) of experience under a US Loan or Mortgage account handling Credit Card or Card services specific tasks
- Experienced in customer-facing roles in a loan or mortgage account
- Superb communication, collaboration, and problem-solving skills
More Requirements:
- Proficiency, speed, and accuracy in written communication.
- Fluency, clarity, and good diction in English
- Great organizational skills & time management abilities
Reinventing Consumer Credit
They are reinventing consumer credit by using technology to easily tap into people’s assets. They are a well-capitalized team of technology and finance executives with top-tier investors, and their culture values depth and rigor of thought, minimalist design, and speed of execution.