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Experience & Skills:
- Minimum 3 years in customer service with strong service-orientation.
- Proven performance in a contact centre.
- Excellent verbal, written, and interpersonal communication skills.
Technical & Product Capability:
- Fast and accurate data capture using AIS call logging tools.
- Ability to educate customers on AIS and related TransUnion products.
- Strong understanding of internal pricing, processes, and system navigation.
Customer Support & Interaction:
- Handle inbound calls to understand customer needs and provide accurate, tailored solutions.
- Guide customers on using the Tu1 Check application and assist with troubleshooting.
- Support account queries including password resets, unlocks, and profile updates.
TransUnion
TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. They make trust possible by ensuring each person is reliably represented in the marketplace, offering innovative solutions in credit, marketing, fraud, and risk.