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Responsibilities:
- Responding to customer queries in a timely & effective manner
- Documenting & logging issues
- Tracking customer experiences across online & offline channels
Qualifications:
- Experienced in handling fraudulent transactions
- Experienced in customer-facing roles in a loan or mortgage account
- Superb communication, collaboration, and problem-solving skills
Requirements:
- Flexibility to work US Pacific time 9AM to 6PM
- Must be located in the Philippines
- Open to working remotely
Reinventing Consumer Credit
They are reinventing consumer credit by using technology to easily tap into people’s assets, focusing on making credit cards cheaper. They are a well-capitalized team with over $250MM in equity funding, comprised of technology and finance executives.