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What You’ll Do:
- Serve as the first-point-of-contact for phone, email, web, and chat inquiries.
- Triage and convert incoming requests to determine priority and required resolution path.
- Escalate complex issues to L2/L3 Assignment Groups.
What we’re looking for:
- Fluent in English and Japanese.
- Strong communication and customer service skills.
- Comfortable with technology and quick to learn new systems.
Alphanumeric
Alphanumeric is hiring a Customer Service Agent to support one of the biggest Pharma companies in the world. They are seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic thinking.