Provide onboarding and product adoption support to customers implementing the brightwheel product suite.
Support a rolling portfolio of approximately 100+ customer accounts over the typical 4–12 week onboarding lifecycle.
Diagnose, troubleshoot, and assist with resolving technical or configuration challenges customers encounter during system setup and early usage.
Brightwheel is the largest, fastest growing, and most loved platform in early education. They are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.
Actively conduct outreach via phone, text, and email daily
Successfully complete >100 outbound calls a day
Maintain 92% or higher customer satisfaction score
Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes.
Identify, engage and nurture new customer relationships.
Align solutions to the customer’s goals, needs and objectives.
Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion.
HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. They support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries, with over 1,500 team members across 15+ countries.
Prequalify leads generated by marketing through telephone, chat, or email.
Clearly communicate Lodgify’s value and benefits, adapting the approach to customer’s needs.
Manage inbound chats and calls, uncover customer needs, and position Lodgify as the best-fit solution.
Lodgify is a fast-growing scale-up in the vacation rental industry, providing a platform for property owners and managers to efficiently manage and grow their business. They are headquartered in Barcelona, with a team of 380+ people representing over 60 nationalities.
Consistently deliver a hospitality-driven, empathetic call and message tone.
Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as well as some chats and emails from restaurant owners and their guests.
Effectively manage multiple concurrent conversations and tasks, maintaining strong organization, prioritization, and follow-through across all workstreams
Owner.com provides an AI growth system for local restaurants, helping them improve SEO, marketing, and online ordering to grow first-party orders. They have a team in the low hundreds, with top talent from companies like Shopify, HubSpot, and DoorDash, and are headquartered in San Francisco with a sales hub in Toronto.
Own the Sales Journey: Lead discovery, demo, and pricing calls, showcasing the power of Gorgias tailored to each prospect’s specific needs.
Engage with Inbound Leads: Benefit from a well-developed lead generation team—your job will be less about hunting and more about guiding prospects through the buying journey.
Build Strong Relationships: Act as a trusted advisor, answering questions and overcoming objections to keep deals moving forward smoothly.
Gorgias is building a unified AI agent that sells, supports, and re-engages customers across the entire journey, aiming to turn brand interactions into personal, seamless, and intelligent relationships. They are leading the shift towards Conversational Commerce and are building the foundation for the next decade of e-commerce.
Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence
Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team.
Work on projects and initiatives that improve our internal processes
Owner.com is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. The team is in the low hundreds and includes top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
Field customer inquiries, finding innovative ways to respond to questions, issues, and concerns.
Connect with customers via phone/email/chat/social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
TP is a global, digital business services company that delivers advanced, digitally powered business services. With more than 500,000 employees speaking over 300 languages, they focus on streamlining business in meaningful and sustainable ways, fostering inspired and passionate people.
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Ensure first call resolution through problems solving and effective call handling
Accurately document and process customer claims in appropriate systems
MCI is a tech-enabled business services company in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. They employ 10,000+ individuals and have been recognized as one of the fastest-growing companies.
Make outbound calls to prospective customers and follow up on leads.
Present and sell company products and services to new and existing customers.
Achieve daily, weekly, and monthly sales targets.
MCI is a tech-enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions. They employ 10,000+ talented individuals and have 150+ diverse North American client partners.
Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
Understand and communicate our customers' needs and motivations to our internal teams locally and globally
Too Good To Go is a certified B Corporation with a mission to empower everyone to take action against food waste. They have a community of 133 million registered users and 261,000 active partners across 21 countries.
Provide exceptional customer service and act as a brand ambassador.
Support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service.
Create best-in-class experiences for all fans that contact, demonstrating patience and acknowledging customer problems and issues.
Sutherland is a digital transformation company that has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands, helping them to better support and serve their customers. They are innovative and passionate about customer success.
Take inbound calls from either the customer or the restaurant.
Manage incoming tickets generated from email or text via CRM.
Minor troubleshooting product or service problems reported by the customer or the restaurant.
HungerRush is a leading provider of integrated restaurant solutions. Their flagship cloud POS system, HungerRush 360, makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere.
Take ownership of a book of customers, being the main point of contact and hopping on customer calls per SLAs.
Take ownership of medium and large projects that are core to the team’s operations.
Build in-app onboarding experiences, create webinar series, and build retention best practices.
Ashby offers a highly differentiated product, making it easier to sell. They aim to offer deep expertise whenever interacting with prospects and customers and strongly believe small teams with talented people and the right work environment deliver much better performance than large headcounts.
Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor.
Design and deliver high-impact, time-bound interactive workflow trainings for the public and current customer accounts that drive adoption and engagement across diverse customer segments.
Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during engagements.
MarketStar creates growth for their clients, employees, and community by generating revenue for innovative tech companies through outsourced B2B solutions. They have 3,000+ employees worldwide and have an award-winning workplace culture.
Own key customer relationships to drive measurable business outcomes and expand footprint.
Lead new customer onboarding and drive product adoption, while monitoring health metrics.
Identify and capitalize on expansion opportunities aligning with customer goals to maximize LTV.
Localize's platform helps over 700 companies automate the translation of their web and mobile applications. They are a fully remote team of around 30 people and offer a culture with an emphasis on work-life balance.
Proactively reach out to restaurant customers to get them live on the Sauce platform using the onboarding checklist
Stay connected and be in the know with your customers to anticipate their needs as they happen
Stay and work in an organized manner to help stay on top of issues that arise
Sauce is a restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. They are headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential.
Provide education and training opportunities to clinical audiences on AAC and Lingraphica’s products and services.
Conduct educational demos, clinical conversations, and webinars to a clinical audience.
Develop relationships with prospective SLPs and identify SLPs interested in AAC continuing education.
Lingraphica is dedicated to enhancing communication for individuals with impairments through speech-generating devices. They foster a fast-paced, goal-oriented environment for employees committed to improving lives on their communication journey.
Own business and operational support for an assigned client portfolio.
Help clients adopt and use GR8 Tech products effectively.
Collect client feedback and share it with product and development teams.
GR8 Tech builds B2B iGaming platforms for operators who play to lead. With 1000+ GR8 people across locations and time zones, they don’t just ship technology — they help operators build success stories across brands, markets, and geos.