Manage a team of 2+ Onboarding Associates, providing performance coaching and career development.
Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction.
Grubhub, part of Wonder, champions restaurants from coast to coast and aims to strengthen their roots within communities. They feature hundreds of thousands of merchants in over 4,000 cities nationwide and are known for their innovative technology in online food ordering.
Collaborate with international teams and provider acquisition to move providers efficiently.
Partner with the team to pilot performance improvement projects and other projects as directed.
Call, text and email with Providers to encourage their activation and growth.
BetterHelp's mission is to remove the traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are the world’s largest online therapy service, providing affordable and convenient therapy across the globe.
Own key customer relationships to drive measurable business outcomes and expand footprint.
Lead new customer onboarding and drive product adoption, while monitoring health metrics.
Identify and capitalize on expansion opportunities aligning with customer goals to maximize LTV.
Localize's platform helps over 700 companies automate the translation of their web and mobile applications. They are a fully remote team of around 30 people and offer a culture with an emphasis on work-life balance.
Build and implement a structured CRM and outreach system.
Design and build automated email workflows and nurture sequences.
Build and manage targeted contact lists and outreach campaigns.
20four7VA connects businesses with virtual assistants. They focus on providing remote services to clients worldwide, particularly in developed markets.
Provide onboarding and product adoption support to customers implementing the brightwheel product suite.
Support a rolling portfolio of approximately 100+ customer accounts over the typical 4–12 week onboarding lifecycle.
Diagnose, troubleshoot, and assist with resolving technical or configuration challenges customers encounter during system setup and early usage.
Brightwheel is the largest, fastest growing, and most loved platform in early education. They are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.
Lead user onboarding calls and training sessions, bringing new customers onto the platform with confidence and clarity
Serve as the face of Tilla in the APAC region, building genuine relationships with customers and users through in-person meetings
Troubleshoot and resolve technical and operational issues for users across the region, handling complex B2B scenarios independently
Tilla is a SaaS startup focused on modernizing crew logistics within the global shipping and travel industries. With backing from strong investors and a growing platform handling thousands of crew changes annually, they aim to optimize and digitize crew operations for greater efficiency and a better experience.
Handle inbound calls and inquiries with warmth, speed, and precision.
Run outbound follow-ups and reactivation campaigns (calls + texts).
Quote accurately, confirm details, and lock next steps to prevent issues later.
They are a fast-growing home services company with a fully remote operations and sales team. They support multiple markets and a growing network, and they care a lot about customer experience and clean execution. They run on accountability, clear communication, and results.
Redefine the first 90 days of the customer journey.
Slash Time-to-Value and boost team morale.
Build a department that serves as the bedrock for long-term customer retention.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a highly profitable shop into one platform. They have launched a complete Customer Relationship Management (CRM) marketing suite and acquired AutoOps in August 2024.
Be a local representative for SpotOn in your community by offering advanced technology to local business owners.
Travel to and from client sites within a designated geographical territory to prospect, build relationships, and sign up new local business owners.
Manage the full sales cycle from start to finish with a growing portfolio of clients.
SpotOn provides independent restaurants with tools to compete. They have award-winning point-of-sale systems and AI-powered profit tools that help operators boost profit, work smarter, and keep their best people.
Manage inbound lead flow effectively to convert into qualified sales pipeline.
Build a target account strategy to pinpoint ideal customers using firmographic data and key personas.
Source and close new business to consistently meet or exceed quarterly sales quotas.
EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions. With over 5,000 clients, including brands like Shake Shack and Sephora, their mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions.
Take ownership of a book of customers, being the main point of contact and hopping on customer calls per SLAs.
Take ownership of medium and large projects that are core to the team’s operations.
Build in-app onboarding experiences, create webinar series, and build retention best practices.
Ashby offers a highly differentiated product, making it easier to sell. They aim to offer deep expertise whenever interacting with prospects and customers and strongly believe small teams with talented people and the right work environment deliver much better performance than large headcounts.
Help build, define and scale our Customer Success and Onboarding enablement strategy
Ensure our Customer Success onboarding program provides an incredible first experience and sets up new hires for success
Coach and mentor Customer Success new hires as they ramp in their role
They provide software and data analytics to the real estate industry. They are focused on innovation and customer success with a fast growing Success team.
Support the development, organization, and improvement of digital apps, customer-facing technology, platforms and tools used across the business.
Assist in gathering requirements, defining project tasks, and maintaining project timelines under guidance from senior team members.
Drive the development and implementation of innovative digital solutions that enhance client engagements and optimize app solutions
WSH is the parent company for leading brands operating in the catering and hospitality sectors. They operate in diverse sectors, including public spaces, workspaces, and education, with a central support office providing various services to the group companies, each retaining its own personality across catering and hospitality markets.
Lead clients through the entire implementation process.
Ensure a smooth and efficient onboarding experience.
Collaborate with sales and client success teams for efficient client handoff.
Rundoo helps clients from initial sign-up to steady-state and fully transitioned to general support. It is a fast-paced startup where employees thrive and grow with the company.
Conduct structured onboarding programs for new clients using the Apollo platform.
Serve as the primary point of contact for clients during onboarding, primarily in the EMEA region.
Explain Apollo’s capabilities, features, and integration options clearly and effectively.
INSIDEA is a fully remote organisation, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand’s online presence and drive real, measurable growth.
Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants.
Understand customer needs and identify sales opportunities to upsell Marketing assets to restaurants.
Act as an advocate for restaurant customers and resolve cross-functional issues.
OpenTable, part of Booking Holdings, Inc., helps restaurants thrive with technology that empowers them to focus on their team, guests, and bottom line, while helping diners discover and book the perfect restaurant. Every employee at OpenTable has a tangible impact on what they do and how they do it and is part of a global team.
Manage relationships with a portfolio of business brokers
Provide practical coaching on workflows, platform usage, and best practices
Collect and synthesize broker feedback through conversations and surveys
Iconic is building the modern platform for business brokers — combining technology, support, and community to help brokers run more successful, scalable practices. They are looking for a Broker Experience Manager to serve as the primary partner to their broker community.
Own and manage multiple concurrent customer onboardings ensuring they understand how to use Roofr effectively.
Deliver high-quality customer interactions that drive product adoption and confidence across Roofr’s platform.
Contribute to the design and continuous improvement of a scalable onboarding journey that supports growth.
Roofr is obsessed with its customers and constantly gathers feedback to shape and launch the products they need. They've grown from sales tools to a CRM that connects multiple solutions into a powerful platform and have an amazing culture, strong financials and best-in-class company metrics.
Own and monitor a portfolio of Dealer Implementations from Kick Off to Launch.
Guide Dealer Partners through the Implementation cycle, inclusive of understanding dependencies, managing expectations.
Thoroughly track all assigned Dealer Implementations, reporting on overall status, progression against milestone target dates, risk factors.
AutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The AutoFi platform enables a more transactional buying experience with $4B in funded loans processed through AutoFi annually. The team is diverse, spread out across the U.S. and Canada, and has backgrounds from finance and technology.