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Broker Success & Relationship Management:
- Manage relationships with a portfolio of business brokers
- Run regular check-ins to understand deal pipelines, challenges, and opportunities
- Provide practical coaching on workflows, platform usage, and best practices
Onboarding & Product Adoption:
- Lead onboarding for new brokers through live walkthroughs and follow-ups
- Train customers on platform features, deal workflows, and operational best practices
- Create scalable enablement content (guides, short videos, FAQs)
Community & Engagement:
- Design and host virtual events such as workshops, trainings, and community sessions
- Foster engagement across channels (Slack, webinars, occasional in-person events)
Iconic
Iconic is building the modern platform for business brokers — combining technology, support, and community to help brokers run more successful, scalable practices. They are looking for a Broker Experience Manager to serve as the primary partner to their broker community.