Remote Bilingual Customer Service Representative

Key Responsibilities:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problems solving and effective call handling.
• Research systems to find missing information as applicable.

Candidate Qualifications:

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Fluent in both English and Spanish.

Conditions of Employment:

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.