Consulting customers on questions related to websites.
Working timely and effectively with customer requests, resolving issues.
Promoting websites to customers upon opportunity, maintaining service quality.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Their international team of 1200 professionals and digital nomads works all over the world.
Collaborate with core team members and department heads to navigate customers' needs and deliver optimal results.
Interact with customers, building strong relationships, and practicing customer advocacy.
Eager to learn, strives for excellence, and is committed to building a long-term career.
Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Take incoming user requests from employees (via telephone, email, voicemail, chat)
Log call details onto case management systems and provide response and resolution within SLA to customer.
Solve technical requests/ incidents.
Concentrix is a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions in over 70 countries. They have over 440k+ game-changers around the globe and committed to equal employment opportunities for all candidates.
Complete an array of data entry tasks for client submissions, ensuring database records are accurate and current.
Provide high-quality customer service in both Spanish and English via phone and email.
Independently manage workload to meet deadlines and support team goals.
CCOF advances organic agriculture for a healthy world. They advocate for organic policies, support organic growth through education and grants, and provide organic certification. CCOF is a nonprofit organization governed by the people who grow and make our food and they have roots that span the breadth of North America.
Act as the first point of contact for company clients.
Resolve complaints and prevent additional issues by improving processes.
Build & maintain a good relationship with assigned carriers based on trust and respect.
Bobtail aims to increase happiness by eliminating inefficiencies in the supply chain, envisioning a supply chain without friction, fraud, waste, and abuse. They value teams, collaboration, communication, iteration, experimentation, and mental health, encouraging a proactive and solutions-oriented approach.
Respond to inquiries ranging from claims questions to first tier technical issues from users via phone and Secure Message
Liaise with claims team to resolve claims related issues
Engage in active listening with callers and confirm or clarify information
WCG partners with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. They are committed to diversity and inclusion in the workplace.
Research, verify and resolve inquiries related to Oregon Health Plan (OHP) or Medicare eligibility.
Respond and assist members with Primary Care Provider (PCP) assignments and explain OHP or Medicare benefit coverage.
Collaborate with providers, Division of Medical Assistance Programs (DMAP), and members to ensure effective customer service and the resolution of any health plan issues that arise.
CareOregon is a nonprofit, mission-driven health plan focused on providing care to low-income Oregonians. We are an equal opportunity employer that greatly encourages military veterans to apply and considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.
Communicate clearly and confidently in both English and Spanish, with a warm, professional tone and genuine empathy.
Think fast on feet, troubleshoot effectively, and keep customers reassured every step of the way.
Thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day.
Mudflap is transforming the trucking and logistics industry by leveling the playing field for owner-operators and small fleets. They are backed by top-tier venture investors and offer fleet fuel management solutions.
Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
Assist individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, they deliver whole-person care, and leverage AI and automation to reduce administrative burden. They are deeply collaborative with nurses, social workers, community health workers, and medical professionals.
Provide fast, empathetic, and helpful responses to customer inquiries.
Support customers by explaining core features and helping them get the most out of the platform.
Collect valuable feedback during interactions and share insights to help improve our products and services.
Betty Gaming is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. They are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices.
Take inbound calls from either the customer or the restaurant.
Manage incoming tickets generated from email or text via CRM.
Minor troubleshooting product or service problems reported by the customer or the restaurant.
HungerRush is a leading provider of integrated restaurant solutions. Their flagship cloud POS system, HungerRush 360, makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere.
Handle inbound calls and chat boxes from our members regarding Sidecar Health’s products and services.
Provide excellent customer service in a timely and positive manner.
Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible. Their team comes from diverse backgrounds and shares a desire to fix a broken system, making healthcare personalized, affordable, and transparent.
Responding to customer questions via email, chat and calls with empathy and clarity.
Educating users about our product and helping them achieve their goals.
Troubleshooting issues and escalating bugs or technical challenges when needed.
WeTravel is a platform helping travel organizers around the world. It's an international, travel-loving team with a passion for adventure and innovation where the support team thrives in a high-paced, collaborative environment.
Handling incoming customer communications via multiple channels.
Setting up and troubleshooting WAN/LAN/Cloud technologies.
Remote troubleshooting and resolution of support tickets.
Honest Networks provides high-quality and affordable internet service. They are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan that focuses on gigabit internet service at transparent and affordable prices, while providing exceptional customer service.
Handle incoming customer calls and initiate outbound calls to provide support.
Follow established methods and procedures to ensure customer safety.
Handle all files with calm urgency, professionalism, and care while meeting quality metrics.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada.
Handle incoming calls, emails and tickets from merchants and partners and prioritise work to meet SLAs.
Provide telephone and written support for card payment terminals and ATMs, including guidance during merchant interactions.
Support installation requests and terminal exchanges, coordinate logistics with vendors and diagnose technical inquiries.
Sutherland is a global leader in digital transformation and world-class customer service. They are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries.
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Aim to resolve issues on the first call by being proactive
TP is a global, digital business services company that delivers advanced, digitally powered business services, helping streamline businesses in meaningful and sustainable ways. With over 500,000 employees globally, they foster a culture where inspired and passionate people support communities, clients, and the environment.
Handle inbound and outbound calls to support our healthcare client.
Expected to deliver exceptional customer service by adhering to established protocols and guidelines.
Utilize various web-based systems to efficiently address and resolve customer inquiries.
Senture is a global company that embraces diversity and never discriminates against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. They have employees from various backgrounds and lifestyles.
Resolve email/chat/phone request and enhance User experience.
Moderate User-generated content (visual & text) and review violations reports.
Act as a bridge between Users and business team.
Appflame is a product IT company creating life-changing products in the social discovery and advertising space. They have a global reach, with millions of users worldwide and are looking for daring and enthusiastic people to join their team.