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Expectations:
- Strong Phone Presence: Communicate clearly and confidently in both English and Spanish, with a warm and professional tone and genuine empathy.
- Real-Time Problem Solving: Think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way.
- Comfortable with High Volume: Thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day.
Experience:
- Remote Customer Support: 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments.
- Bilingual: Fluency in both English and Spanish.
- Support Tools: Proficient with support tools like Zendesk or similar ticketing systems.
Perks and Benefits:
- Competitive: Competitive pay and equity in a high-growth startup.
- Health: Multiple health benefit options.
- Additional: Paid Time Off and 401(k) matching.
Mudflap
Mudflap is transforming the trucking and logistics industry by leveling the playing field for owner-operators and small fleets. They are backed by top-tier venture investors and offer fleet fuel management solutions.