Customer Service Representative, Member Care (Part-Time)

Job Responsibilities:

• Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services.
• Provide excellent customer service in a timely and positive manner.
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience.

Requirements:

• Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment
• People-first communicator - you listen with empathy, connect easily, and meet members where they are
• Clear and confident in both written and spoken communication, with the ability to answer questions in the moment

Experience:

• Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans
• Experience in healthcare or insurance (preferred)
• Bilingual in English and Spanish (preferred)