Responding to customer questions via email, chat and calls with empathy and clarity.
Educating users about our product and helping them achieve their goals.
Troubleshooting issues and escalating bugs or technical challenges when needed.
WeTravel is a platform helping travel organizers around the world. It's an international, travel-loving team with a passion for adventure and innovation where the support team thrives in a high-paced, collaborative environment.
Consulting customers on questions related to websites.
Working timely and effectively with customer requests, resolving issues.
Promoting websites to customers upon opportunity, maintaining service quality.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Their international team of 1200 professionals and digital nomads works all over the world.
Independently handle and resolve learner inquiries through various communication channels in a timely and professional manner.
Provide accurate information to ensure learners’ needs are fully understood, and their issues are effectively resolved.
Maintain service excellence in line with established quality and efficiency benchmarks (SLAs).
Cambly is transforming how the world learns English with millions of learners and thousands of native English-speaking tutors. They've created a platform where real conversations lead to real fluency, building authentic human connections that break down barriers and open up opportunities.
Be the first point of contact for customer questions through email, chat, and phone
Become a product expert and function as a first-level problem solver
Escalate issues to the appropriate team while maintaining communication with the affected user
Tremendous provides a platform to send bulk payouts to people in over 230 countries and regions. The company consists of 20,000+ companies and they aim to increase efficiency, flexibility, and fulfillment at work within a culture that embraces remote work, documentation, and fewer meetings.
Answer common "how-to" and FAQ-type questions and assist with account management and payment-related issues.
Guide users through troubleshooting steps with patience and clarity.
Sutherland Bulgaria connects great people to do exceptional things. They offer a fully international, positive, and collaborative environment, from the comfort of employees' homes anywhere in Bulgaria, and support Spotify, the world’s leading music streaming platform.
Communicate with customers via email, chat, and video calls to answer questions and resolve issues.
Learn our product inside and out to help users find solutions and make the most of key features.
Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.
Amplemarket is an AI-powered sales platform helping B2B companies generate more opportunities. They are a fast-growing startup backed by Y Combinator, powering sales teams at companies like Deel, Moveworks, H1, and Vanta.
Help reduce churn by recovering clients and identifying upsell opportunities.
Jobgether connects job seekers with companies using an AI-powered matching process. They ensure applications are reviewed quickly and fairly against the role's core requirements.
Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
Understand and communicate our customers' needs and motivations to our internal teams locally and globally
Too Good To Go is a certified B Corporation with a mission to empower everyone to take action against food waste. They have a community of 133 million registered users and 261,000 active partners across 21 countries.
Provide thoughtful, personalized communication to Felix users across all mediums.
Document common user issues effectively and concisely to influence product improvements.
Collaborate closely with other departments to share learnings across the Felix organization.
Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health, creating digital-first solutions. Founded in 2019, Felix's approach encompasses online assessments, lab testing, prescriptions, delivery, and ongoing care.
Communicate with users through written channels on job search topics and product-related queries.
Create and improve resumes and cover letters.
Conduct LinkedIn profile audits and provide structured recommendations.
Legit is a company from the Genesis ecosystem that creates news, entertainment, and educational content for millions of people worldwide. Every month, our products reach approximately 80 million users.
Collaborate with core team members and department heads to navigate customers' needs and deliver optimal results.
Interact with customers, building strong relationships, and practicing customer advocacy.
Eager to learn, strives for excellence, and is committed to building a long-term career.
Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Respond to customer requests via multiple channels, updating CRM systems with relevant information.
Build strong customer relationships by handling inquiries with speed and professionalism.
Promote customer retention and loyalty by supporting successful inquiry outcomes.
Concentrix is a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions. They're a large company with over 440,000 employees globally and a culture focused on career growth and recognition.
Take incoming user requests from employees (via telephone, email, voicemail, chat)
Log call details onto case management systems and provide response and resolution within SLA to customer.
Solve technical requests/ incidents.
Concentrix is a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions in over 70 countries. They have over 440k+ game-changers around the globe and committed to equal employment opportunities for all candidates.
Managing incoming customer interactions via phone, chat, and email
Assisting users with account setup, login issues, and subscription management
Supporting customers with streaming, playback, and app-related technical issues across different devices
A leading global streaming service is looking for enthusiastic Customer Support Specialists to join its team in Greece. In this role, they will support subscribers of a world-renowned streaming platform, assisting them with account-related questions, subscription management, and technical issues.
Take inbound calls from either the customer or the restaurant.
Manage incoming tickets generated from email or text via CRM.
Minor troubleshooting product or service problems reported by the customer or the restaurant.
HungerRush is a leading provider of integrated restaurant solutions. Their flagship cloud POS system, HungerRush 360, makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere.
Handle customer inquiries via live chat, email, and social media.
Troubleshoot technical issues and enhance user experience.
Report bugs and user experience issues to the development team.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Drive and nurture post go-live customers by increasing adoption and value realisation leading to their success, retention and ultimately growth
Lead the enablement of our users by conducting product trainings
Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
Algolia is an AI Search pioneer and market leader, empowering over 17,000 businesses to deliver search and browse experiences. They raised $150 million in Series D funding in 2021, valuing the company at $2.25 billion, enabling them to keep investing in their market-leading platform.
Handle incoming calls, emails and tickets from merchants and partners and prioritise work to meet SLAs.
Provide telephone and written support for card payment terminals and ATMs, including guidance during merchant interactions.
Support installation requests and terminal exchanges, coordinate logistics with vendors and diagnose technical inquiries.
Sutherland is a global leader in digital transformation and world-class customer service. They are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries.
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
Twilio is shaping the future of communications from our homes. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences, with a strong culture of connection and global inclusion.
As the first point of contact, troubleshoot any aspect of payer's problems.
Guide customers through their payment process, liaising with all departments.
Solve complex payment problems and conduct daily follow-up with unresolved requests.
Flywire is a global payments enablement and software company that was founded to solve high-stakes, high-value payments in higher education. The company has over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide.