Collaborate with core team members and department heads to navigate customers' needs and deliver optimal results.
Interact with customers, building strong relationships, and practicing customer advocacy.
Eager to learn, strives for excellence, and is committed to building a long-term career.
Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Act as the first point of contact for company clients.
Resolve complaints and prevent additional issues by improving processes.
Build & maintain a good relationship with assigned carriers based on trust and respect.
Bobtail aims to increase happiness by eliminating inefficiencies in the supply chain, envisioning a supply chain without friction, fraud, waste, and abuse. They value teams, collaboration, communication, iteration, experimentation, and mental health, encouraging a proactive and solutions-oriented approach.
Consulting customers on questions related to websites.
Working timely and effectively with customer requests, resolving issues.
Promoting websites to customers upon opportunity, maintaining service quality.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Their international team of 1200 professionals and digital nomads works all over the world.
Serve as the first point of contact for Mandarin-speaking clients.
Provide real-time Mandarin-to-English and English-to-Mandarin interpretation.
Manage incoming calls and assist with administrative duties.
20four7VA connects offshore independent contractors with clients worldwide, particularly in developed markets. They offer various open roles, free training, constant support, and a vibrant community.
Independently handle and resolve learner inquiries through various communication channels in a timely and professional manner.
Provide accurate information to ensure learners’ needs are fully understood, and their issues are effectively resolved.
Maintain service excellence in line with established quality and efficiency benchmarks (SLAs).
Cambly is transforming how the world learns English with millions of learners and thousands of native English-speaking tutors. They've created a platform where real conversations lead to real fluency, building authentic human connections that break down barriers and open up opportunities.
Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
Understand and communicate our customers' needs and motivations to our internal teams locally and globally
Too Good To Go is a certified B Corporation with a mission to empower everyone to take action against food waste. They have a community of 133 million registered users and 261,000 active partners across 21 countries.
Research, verify and resolve inquiries related to Oregon Health Plan (OHP) or Medicare eligibility.
Respond and assist members with Primary Care Provider (PCP) assignments and explain OHP or Medicare benefit coverage.
Collaborate with providers, Division of Medical Assistance Programs (DMAP), and members to ensure effective customer service and the resolution of any health plan issues that arise.
CareOregon is a nonprofit, mission-driven health plan focused on providing care to low-income Oregonians. We are an equal opportunity employer that greatly encourages military veterans to apply and considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.
Handle incoming calls, emails and tickets from merchants and partners and prioritise work to meet SLAs.
Provide telephone and written support for card payment terminals and ATMs, including guidance during merchant interactions.
Support installation requests and terminal exchanges, coordinate logistics with vendors and diagnose technical inquiries.
Sutherland is a global leader in digital transformation and world-class customer service. They are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries.
Data Entry: prepare lead lists or meeting minutes, transcribe audio recordings, prepare payroll information, and organize research notes.
Research products, purchase goods & secure samples.
Wing is on a mission to redefine the future of work for companies worldwide, aiming to be a one-stop shop for companies looking to build world-class teams and automate their operations. The company fosters an inclusive culture, offers upskilling opportunities, and provides a fun work environment with opportunities for career growth.
Handling incoming customer communications via multiple channels.
Setting up and troubleshooting WAN/LAN/Cloud technologies.
Remote troubleshooting and resolution of support tickets.
Honest Networks provides high-quality and affordable internet service. They are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan that focuses on gigabit internet service at transparent and affordable prices, while providing exceptional customer service.
Handle inbound calls and chat boxes from our members regarding Sidecar Health’s products and services.
Provide excellent customer service in a timely and positive manner.
Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible. Their team comes from diverse backgrounds and shares a desire to fix a broken system, making healthcare personalized, affordable, and transparent.
Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
Assist individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, they deliver whole-person care, and leverage AI and automation to reduce administrative burden. They are deeply collaborative with nurses, social workers, community health workers, and medical professionals.
Responding to customer questions via email, chat and calls with empathy and clarity.
Educating users about our product and helping them achieve their goals.
Troubleshooting issues and escalating bugs or technical challenges when needed.
WeTravel is a platform helping travel organizers around the world. It's an international, travel-loving team with a passion for adventure and innovation where the support team thrives in a high-paced, collaborative environment.
Take incoming user requests from employees (via telephone, email, voicemail, chat)
Log call details onto case management systems and provide response and resolution within SLA to customer.
Solve technical requests/ incidents.
Concentrix is a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions in over 70 countries. They have over 440k+ game-changers around the globe and committed to equal employment opportunities for all candidates.
Complete an array of data entry tasks for client submissions, ensuring database records are accurate and current.
Provide high-quality customer service in both Spanish and English via phone and email.
Independently manage workload to meet deadlines and support team goals.
CCOF advances organic agriculture for a healthy world. They advocate for organic policies, support organic growth through education and grants, and provide organic certification. CCOF is a nonprofit organization governed by the people who grow and make our food and they have roots that span the breadth of North America.
Resolve email/chat/phone request and enhance User experience.
Moderate User-generated content (visual & text) and review violations reports.
Act as a bridge between Users and business team.
Appflame is a product IT company creating life-changing products in the social discovery and advertising space. They have a global reach, with millions of users worldwide and are looking for daring and enthusiastic people to join their team.
Create, update, and maintain client records within the company’s CRM database
Communicate primarily in Spanish, review client responses and comments, and update the CRM accordingly
Assist with client documentation using Dotloop
SnappyCX is seeking a dependable Bilingual Real Estate CRM Assistant (Spanish/English) to support CRM management and administrative tasks for our client. Our client is a real estate company that supports clients through the home buying, selling, and property upgrade process.
Conduct ad hoc and bug regression testing when necessary
Create and execute test plans
Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of narrative, gameplay, and technology for nearly 40 years. They welcome diverse candidates and believe that a broad range of cultural and life experiences contribute to the overall well-being and success of the studio and the titles they craft together.