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• Provide live chat support in English and French.
• Conduct customer training in both languages.
• Help reduce churn by recovering clients and identifying upsell opportunities.

Jobgether connects job seekers with companies using an AI-powered matching process. They ensure applications are reviewed quickly and fairly against the role's core requirements.

• Take ownership of a customer portfolio and maximize their platform engagement and satisfaction.
• Create Success Plans and conduct Quarterly Business Reviews (QBRs) to help customers meet their targets.
• Serve as the customer’s technical product expert and provide solution training, testing, and troubleshooting.

Urbantz helps retail, grocery, e-commerce, and logistics companies optimize last-mile delivery with a delivery management SaaS platform. They focus on enabling enterprises to navigate multi-fleet operations and promote sustainability in the final mile, serving over 100 brands and experiencing growth across Europe, the Middle East and beyond.

• Manage and grow a portfolio of Middle East accounts.
• Develop and execute account plans.
• Build collaborative relationships with decision-makers.

LexisNexis Legal & Professional is a leading global provider of legal, regulatory, and business information and analytics. They help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world.

• Develop and maintain strong relationships with key customer stakeholders.
• Provide customers with insights on how to leverage our solutions to meet their needs.
• Proactively identify and address customer issues, collaborating with internal teams.

AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market, with more than 50% of the Fortune 500 leveraging their technology. They are one of the 500 fastest-growing tech companies in North America and inspire each other to innovate and assist each other.

• Manage strategic customer accounts, ensuring value retention and driving growth.
• Foster trusted customer relationships, lead business reviews, and identify upsell opportunities.
• Enhance customer satisfaction and drive adoption of innovative technology solutions.

Jobgether uses an AI-powered matching process to ensure your application is reviewed. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Serve as a trusted advisor to Heads of Service and Contact Center Directors.
• Map legacy operations into modern workflows using AI and other technologies.
• Drive product adoption and provide technical consultancy across various service modules.

Jobgether uses AI to match candidates with jobs, ensuring quick and fair reviews based on core requirements. They provide a shortlist to hiring companies, who then manage the final decisions and interview process.

• Manage a book of business, serving as a primary point of contact for assigned accounts
• Support renewals and expansion efforts in partnership with Account Managers
• Build trusted relationships with customers and understand their goals and usage of Customer.io

Customer.io's platform is used by over 8,000 companies to send messages. Customer.io powers automated communication that people actually want to receive and helps teams send relevant messages using real-time behavioral data.

• Answer incoming calls professionally, addressing inquiries with a solution-oriented approach
• Provide accurate information about products/services while maintaining detailed call records
• Resolve customer issues efficiently by listening, understanding needs, and implementing solutions

EFE is a call centre. They are located in Amman and offer remote work opportunities.

• Drive new business growth: Identify, qualify, and close new opportunities.
• Build lasting relationships: Engage stakeholders at all levels to influence decisions.
• Deliver consultative solutions: Understand customer challenges and craft tailored solutions.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. They are a global organization with team members in over 35 countries and offer a remote-first culture.

• Own the day-to-day success of assigned clients, focusing on adoption, account health, and retention at scale.
• Serve as a trusted partner by sharing relevant best practices and resources to customers.
• Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Accelerate and drive revenue acquisition and expansion through value based consultations and demonstrations.
• Be the trusted business partner for complex and / or enterprise-type opportunities to help address customer business goals and requirements
• Share learning and drive development and enablement opportunities within the Customer Success team

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.

• Establish and develop business through existing and new clients in assigned regions.
• Identify, qualify and develop new opportunities through prospecting and networking.
• Manage and maintain your territory’s sales pipeline and target key accounts and vertical markets.

Tenable is an Exposure Management company, helping organizations globally to understand and reduce cyber risk. They have global employees supporting 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies and cultivate a culture of belonging, respect, and excellence.

• Possess German proficiency with fluent English skills.
• Display customer orientation with a passion for service and assisting customers 24/7.
• Have professional experience with at least 1 year in a similar role.

SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Its mobility platform ONE combines SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription).

• Manage a book of business in a SaaS or Tech Customer Success role.
• Support individuals and businesses in effectively utilizing software to enhance productivity and efficiency.
• Guide customers through their lifecycle through email, webinars, and customized sessions.

1Password is building the foundation for a safe, productive digital future. They innovate the market-leading enterprise password manager and pioneered Extended Access Management. They are one of the most loved brands in cybersecurity, taking a human-centric approach; over 180,000 businesses trust 1Password.

• Identify and engage employer clients and EAP/channel partners across key MENA markets through calls, emails, LinkedIn, and networking
• Build and manage an outbound prospect pipeline in Arabic and English, from initial contact through to qualified opportunity
• Conduct discovery conversations with prospective employer clients and distribution partners to understand their benefits needs and assess fit with Vira's solutions

Vira Health is a women's and family health technology company operating virtual clinical services across multiple global markets. They are seeking a commercially driven MBA student to join them as a Business Development Intern focused on the Middle East and North Africa.

• Work alongside the US leadership team to build an EMEA team and implement and improve scalable CS processes.
• Independently manage, mentor, and grow a team of CSMs who support our most strategic customers and work with our Channel teams.
• Ensure CSMs are executing success strategies, co-creating plans with customers and channel partners, and driving measurable results.

Appfire empowers teams to break silos and collaborate seamlessly through their software solutions. With 850+ employees across 28 countries, they foster a remote-first environment where everyone is respected and invested in for professional and personal growth.