Source Job

• Own a portfolio of customers, guiding them through the entire post-sale experience.
• Build trusted advisor relationships with key stakeholders and align solutions with their business goals.
• Drive adoption and product utilization across accounts, ensuring customers gain maximum value.

ServiceNow began in 2004 with a vision to transform work. Today, they are a global market leader, providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to improve work.

• Own the end-to-end customer lifecycle for APAC accounts.
• Develop and execute success plans that clearly define outcomes.
• Build and maintain multi-threaded relationships across customer organizations.

Cresta aims to transform customer conversations into a competitive advantage by leveraging the potential of contact centers. They utilize AI and human intelligence to discover insights, automate processes, and empower team members, and are backed by investors like Andreessen Horowitz and Sequoia.

• Own and manage a portfolio of high-value enterprise accounts, identifying and executing opportunities to increase ARR.
• Build relationships to become a strategic advisor to customers, ensuring they achieve key business outcomes using solutions.
• Track, measure, and report NRR, ARR, growth, and customer adoption trends.

Appfire is a remote-first company that creates software empowering teams to break silos and collaborate seamlessly. With over 850 employees across 28 countries, they foster an environment where everyone is respected and invested in for professional and personal growth.

• Act as primary customer success contact for assigned customer portfolio
• Drive adoption of newly released features and analytics tools
• Forecast renewals and expansion revenue accurately

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Manage a book of business in a SaaS or Tech Customer Success role.
• Support individuals and businesses in effectively utilizing software to enhance productivity and efficiency.
• Guide customers through their lifecycle through email, webinars, and customized sessions.

1Password is building the foundation for a safe, productive digital future. They innovate the market-leading enterprise password manager and pioneered Extended Access Management. They are one of the most loved brands in cybersecurity, taking a human-centric approach; over 180,000 businesses trust 1Password.

• Lead, coach, and develop a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
• Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health.
• Serve as the Customer Success product SME for aligned PerfectServe solutions.

PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!

• Maintain a revenue base by managing retaining and expanding a book of business
• Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
• Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and distributed across North America, Europe and Australia.

• Manage strategic customer accounts, ensuring value retention and driving growth.
• Foster trusted customer relationships, lead business reviews, and identify upsell opportunities.
• Enhance customer satisfaction and drive adoption of innovative technology solutions.

Jobgether uses an AI-powered matching process to ensure your application is reviewed. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Own and execute inbound-led net-new opportunities within EMEA.
• Lead expansions within existing accounts when scope and complexity allow.
• Own renewals requiring active customer engagement, risk mitigation, or expansion discovery.

Mattermost is a collaborative workflow solution provider for defense, intelligence, security, and critical infrastructure organizations. They are trusted by governments, financial institutions, and technology companies for secure, efficient operations.

• Lead and scale the Customer Success Organization by managing and developing a team of Customer Success Managers.
• Elevate the end-to-end customer experience by defining what “top-tier customer experience” means and translating it into repeatable standards.
• Drive strategic customer outcomes by personally overseeing and supporting a portfolio of Arcadia’s most strategic and complex customers.

Arcadia is the global utility data and energy solutions platform. With their leading data platform, AI-powered analytics, industry expertise, and expansive partner network, they deliver solutions for every stage of the enterprise energy management lifecycle across carbon, cost, and reliability. They are building a team of individuals from different backgrounds, industries, & educational experiences.

• Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion.
• Develop, coach, and elevate the team’s seniority, hiring high-performance talent.
• Engage with Enterprise clients at key moments (renewals, risks, opportunities).

Docplanner Group is present in 13 countries, serving over 55 million patients and processing 15 million appointments monthly. With over 2 million healthcare professionals in their database, their mission is to help people live longer, healthier lives through diverse services like a marketplace and SaaS system.

• Own the day-to-day success of assigned clients, focusing on adoption, account health, and retention at scale.
• Serve as a trusted partner by sharing relevant best practices and resources to customers.
• Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Own client activation and onboarding - become a Hubstaff subject matter expert and guide new customers from deal close through successful adoption. Lead live onboarding sessions, follow-ups, and check-ins to ensure customers realize time-to-value quickly.
• Manage ongoing customer relationships - track progress toward customer goals, and proactively drive retention and growth across the SMB segment.
• Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) across the SMB segment. Whilst most of our SMB segment is self-service, you will likely monitor renewals and the associated payments process, highlight opportunities for expansion and upgrades, and monitor at-risk account indicators, ensuring Hubstaff’s customers are retained and set up to grow with us.

Hubstaff helps organizations around the world optimize productivity and workforce operations. Trusted by 95,000+ businesses, our platform powers time tracking, team management, project insights, and payroll automation. We’ve been a remote-first company for over a decade and we’re on a mission to help distributed teams work smarter, not harder.

• Accelerate and drive revenue acquisition and expansion through value based consultations and demonstrations.
• Be the trusted business partner for complex and / or enterprise-type opportunities to help address customer business goals and requirements
• Share learning and drive development and enablement opportunities within the Customer Success team

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.

• Own a portfolio of strategic accounts and deliver measurable outcomes that drive customer ROI.
• Build trusted relationships with key stakeholders including Executives, program administrators, HR leaders, and finance partners.
• Drive renewals for accounts within your portfolio and lead renewal conversations with customer stakeholders.

Cardata helps businesses manage vehicle reimbursement with automated solutions. The company is a small but mighty team transforming vehicle programs to provide comprehensive software and services.

• Act as an advocate for our customers to help them achieve business outcomes.
• Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work and include 85% of the Fortune 500®.

• Prospect into existing accounts via Outbound calls.
• Manage assigned accounts, inbound requests, trials, leads and the full sales-cycle.
• Maximize customer lifetime by helping them unlock the most product value.

Wrike is a powerful work management platform designed for teams and organizations to collaborate and increase productivity. They aim to bring everyone and all work into a single place to remove complexity, with a hybrid work model to foster collaboration and teamwork.

• You invest in relationships that last, prioritizing trust and long-term value.
• Navigate complexity, setbacks, and long sales/adoption cycles with resilience.
• Work seamlessly across Sales, Customer Success, Product, and Operations for a unified experience.

Cresta is on a mission to turn every customer conversation into a competitive advantage. Its platform combines AI and human intelligence to help contact centers discover insights and empower team members to work smarter. They have a world-class team of AI and ML experts.

• Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal.
• Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
• Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.

Veeam is the #1 global market leader in data resilience, believing businesses should control all their data. Based in Seattle, Veeam protects over 550,000 customers worldwide and aims to help them keep their businesses running.

• Lead a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies.
• Build and maintain strong relationships with agency partners, serving as their main point of contact.
• Analyze data and develop reports to track progress and identify areas for improvement.

A Place for Mom is the leading platform guiding families through every stage of the aging journey by simplifying the senior care search. With over 15,000 senior living communities and home care agencies, APFM has helped millions of families find care since 2000 and employees live the company values every day.