Technical Account Manager

Customer Implementation & Technical Ownership:

• Lead the technical implementation side of onboarding for new customers, guiding customers through the process of integrating Conversica and CRMs.
• Consult with the customer to define their Conversica lead journey, and configure their dashboard.
• Work alongside the CSM, serving as the technical and product expert.

Consultative Support:

• Build trusted advisor relationships with customer stakeholders—from operational teams to leadership.
• Provide clear guidance on system configuration, data flow, and best practices
• Translate complex technical details into clear, actionable guidance for both technical and non-technical audiences.

Technical Expertise & Continuous Learning:

• Maintain strong knowledge of Conversica integrations, data flows, and product capabilities.
• Troubleshoot technical issues escalated from tech support and serve as the liaison with Engineering for escalations when necessary.