Similar Jobs
See allCustomer Onboarding and Implementations Contractor
Brightwheel
US
Customer Success
Sales
Account Management
New Member Experience Associate (Bilingual; Spanish) (Remote)
Bold
US
Customer Service
Communication
CRM
Trial Experience Specialist (Inside Sales) - Spanish Bilingual
HighLevel
US
CRM
Marketing Automation
Social Media Management
Bilingual Sales Development Representative
Lodgify
Europe
Sales
CRM
Communication
Customer Support Representative
Owner.com
Global
Customer Support
CRM
Salesforce
What you’ll do:
- Assist customers in learning and adopting the brightwheel product
- Serve as the expert on brightwheel’s technology platform for customers and other cross-functional teams
- Continue to sell the value of the software to gain buy-in and trust in brightwheel’s capabilities
Qualifications, Skills, & Abilities:
- Exceptional phone and written communication skills in both English and Spanish
- Comfort with a high-volume funnel that requires careful prioritization to hit ambitious monthly goals
- Patience and empathy while teaching customers or handling tricky customer situations
Technical Skills:
- Diagnose and resolve technical challenges customers experience
- Use strong critical thinking and troubleshooting abilities to resolve technical or usage issues
- Tech-savvy with experience in CRM tools (e.g., Salesforce) is preferred
Brightwheel
Brightwheel is the largest and fastest-growing platform in early education. They are trusted by millions of educators and families every day, and backed by top investors. Their team is passionate, talented, and customer-focused, with remote employees across every US time zone, as well as select offices in the US and internationally.