Handle high-volume inbound and outbound calls to support student inquiries.
Respond to student questions and assess financial status.
Document all interactions promptly and accurately, ensuring timely notifications to the appropriate Financial Aid personnel.
Universal Technical Institute has 60 years of experience and is trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs. They care about making a change in the lives of their employees and students, expanding reach and increasing impact, one life at a time.
Enthusiastically explain the benefits of our programs to interested families.
Patiently guide families through the enrollment process, answering questions and assisting with applications.
Learning Network is an innovative educational services company with a customer-centric approach. They value their employees and customers. They work in a supportive environment and prioritize service by ensuring the details are done well every time.
Collects and tracks immunization and health and safety documentation required for clinical and practicum rotations.
Communicates to students and faculty before documentation expires or a file becomes out of date.
Handles multiple priorities and tasks in an effective and efficient manner.
Grand Canyon Education (GCE) provides educational, operational and technological support services to the post-secondary education sector. They put people first, drive innovation, and do good in the community, employing many people.
Serve as the point of contact for a portfolio of customers.
Build and maintain multi-threaded relationships with key language access stakeholders.
Proactively monitor customer health and utilization data.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide high level of customer service both internally and externally.
Act as a liaison between the client, sales team, main lab, supply, courier, LIS, client services and billing.
Conduct ongoing on-site visits to client accounts to initiate and form relationships in an effort to retain client relationships.
Northwestern Medicine strives to set itself apart as a leader in the healthcare industry, prioritizing a patient-first approach for positive workplace interactions. Benefits include tuition reimbursement, loan forgiveness, 401(k) matching and lifecycle benefits, seeking to take care of its employees.
Collaborate with Customer Success Managers, Sales, and Renewals to increase market share within our existing account base.
Assist CSMs in preparing for strategic customer meetings through the creation of detailed reports and impactful presentations.
Coordinate internally to resolve complex customer questions, requests, and escalations across the APAC customer portfolio, reporting resolutions back to relevant CSMs.
Instructure creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome, believing in the power of people to grow and succeed throughout their lives.
Respond to client calls using CRM software, addressing concerns with empathy.
Resolve complex financial situations with subject matter knowledge, documenting discussions.
Present settlement proposals to clients and guide them toward their financial goals.
National Debt Relief, founded in 2009, aims to help consumers deal with overwhelming debt, establishing itself as a trusted debt relief provider. With a team-oriented environment, they focus on employee success and growth through mentorship and leadership programs.
Develops trusted advisor relationships with key accounts and customer stakeholders.
Resolves, escalates, and manages the resolution of challenging client requests and/or complex account demands.
Assesses customer needs, identifies customer requirements, and develops cohesive plans that improve the customer’s adoption of the Fleetworthy program.
Fleetworthy offers a technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. They are trusted by 75% of the top fleets in North America and are recognized across the industry for innovation and leadership.
Coordinate scheduling and reservation requests following established processes
Communicate with clients to confirm details, provide updates, and address general inquiries
Maintain accurate records, calendars, and reservation documentation
Destination Knot is a client coordination and services company that supports individuals and organizations with scheduling, reservations, and service-related logistics. They focus on clear communication, organized workflows, and delivering a consistent, high-quality client experience.
Coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care.
Complete accurate scheduling using the Electronic Waiting List and VA scheduling systems, ensuring all appointments are made with the patient's input either in person or by phone.
Explain the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients and update health insurance information.
CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. They cultivate a work environment that encourages fairness, teamwork, and respect among all associated, and are committed to maintaining a workplace where everyone can grow both personally and professionally.
Assist in driving student transition from classwork to externship opportunities.
Help identify and overcome student and affiliate obstacles to foster long-term externship success.
Establish and maintain effective relationships with corporations, non-profits, government organizations, and community partners to promote externship opportunities for students and graduates.
Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Founded in 1994 and headquartered in Tampa, they offer interactive online programs and hands-on training at their Clearwater, Florida campus.
Providing best-in-class customer care by resolving escalated customer concerns in real-time.
Effectively managing customer objections and offering knowledgeable product support.
Taking initiative and ownership over the customer experience and facilitating smooth resolutions.
Resident creates a house of brands that focuses on quality materials, timeless style, and comfort. Since its founding in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America.
Deals directly with internal and external customers via telephone and electronic channels.
Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples and results.
Manage customers' accounts, document all customer interactions and communications.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for their work and each other.
Guidepoint is a leading research enablement platform designed to advance understanding and empower clients’ decision-making process with innovative technology, real-time data, and hard-to-source expertise. Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, they inform leading organizations’ research.
Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
Provide compassionate customer support using scripted and non-scripted responses.
Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
Modivcare is leading the transformation to better connect people with care, wherever they are. They serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs, and improve outcomes.
Engage with customers on the phone to build lasting relationships.
Ensure customer needs are understood and expectations exceeded.
Improve customer support policies by offering feedback and solutions.
Brunt is redefining the workwear category, engineering better boots and apparel for tradespeople by working directly with them. The team is devoted to improving old workwear standards and creating a community for tradespeople.
Coordinate care between VA and community providers, schedule appointments.
Process community care consults and administrative notes accurately.
Provide excellent customer service interacting with Veterans and VA staff.
CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. They help organizations achieve lasting transformation, cultivating fairness, teamwork, and respect, fostering personal and professional growth.
Ensures seamless transitions for graduates into employment.
Verifies placements and collaborates with cross-functional teams.
Engages with graduates and employers to confirm employment details.
Ultimate Medical Academy (UMA) is a non-profit healthcare educational institution committed to student success and career outcomes. Founded in 1994 and headquartered in Tampa, Florida, UMA offers interactive online programs and hands-on training with values that include integrity and team member success.
Schedule customer appointments for collision repair and estimates following procedures.
Manage a high volume of customer communications and assist with rental car/tow scheduling.
Resolve customer concerns using internal resources and maintain data integrity.
Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. They operate over 650 state-of-the-art locations and have been in business for over 25 years, focusing on a People First vision.