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Responsibilities:
- Answer incoming emergency and non-emergency calls, following protocols.
- Provide compassionate customer support using scripted and non-scripted responses.
- Record call details, dispatches, and messages into a database in real-time.
Skills:
- Exceptional customer service and interpersonal skills.
- Ability to remain calm and empathetic in high-pressure situations.
- Proficient typing skills (35 WPM).
Requirements:
- High School Diploma or GED required.
- 0–1 year of customer service experience, preferably in a contact center.
- Willingness to work weekends, overtime, and flexible hours as needed.
Modivcare
Modivcare is leading the transformation to better connect people with care, wherever they are. They serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs, and improve outcomes.