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Responsibilities:
- Requests records and information from providers
- Responds to telephone inquiries promptly, professionally, and efficiently to provide resolution
- Serves as liaison between the providers and the various departments or team members in response to inquiries
Requirements:
- Associates Degree in Medical Records or Computer Science Or high school diploma or a G.E.D and two years of customer service, call center and/or medical record experience
- Proficiency with computers and computer software, specifically MS Word and MS Excel
- Ability to handle multiple phone lines throughout the business day
Empower AI
Empower AI provides federal agency leaders with tools to elevate their workforce's potential for transformation. They leverage three decades of experience solving complex challenges in Health, Defense, and Civilian missions and are headquartered in Reston, VA.