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Position Overview:
- Responsible for receiving calls from child support client stakeholders.
- Categorizing all calls received.
- Record any abusive and/or extraordinary calls.
Job Duties:
- Provide accurate, valid, and complete information.
- Resolve customer complaints, provide appropriate solutions and alternatives.
- Document customer interactions.
We’re All About Opportunity:
- Career growth and training.
- Volunteerism and mentorship.
- Development and learning.
Systems & Methods, Inc.
SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. With over 53 years in operation as a family-owned business, SMI has grown to over 600 employees across the country, and considers its employees and customers as part of their extended family.