Source Job

• Manage a portfolio of ~40 Enterprise customer accounts.
• Cultivate senior-level relationships with the customer base.
• Analyze user engagement data to provide actionable insights.

Jobgether is a platform that uses AI to match job applicants with potential employers. They appear to have a modern culture, utilizing AI, and value flexible time off and recognition.

• Serve as the point of contact for a portfolio of customers.
• Build and maintain multi-threaded relationships with key language access stakeholders.
• Proactively monitor customer health and utilization data.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Manage day-to-day client success KPIs within assigned client base.
• Participate in client onboarding and ensure smooth adoption.
• Monitor performance metrics and provide actionable insights to leadership.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Lead day-to-day client communications, ensuring all interactions advance client objectives.
• Provide strategic oversight of Pharma client programs, ensuring alignment with contractual commitments and service level agreements.
• Prepare and lead client calls with comprehensive agendas developed in collaboration with stakeholders.

DrFirst empowers providers and patients to achieve better health through intelligent medication management. They improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions. They have over 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S.

• Develop trusted advisor relationships with key stakeholders.
• Ensure customers leverage the solution to achieve full business value.
• Proactively analyze usage, adoption, and value KPIs.

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform. They empower organizations to manage and automate complex processes. JAGGAER has 1,300+ global employees and focuses on ensuring customers get full value from their products.

• Collaborate with Customer Success Managers, Sales, and Renewals to increase market share within our existing account base.
• Assist CSMs in preparing for strategic customer meetings through the creation of detailed reports and impactful presentations.
• Coordinate internally to resolve complex customer questions, requests, and escalations across the APAC customer portfolio, reporting resolutions back to relevant CSMs.

Instructure creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome, believing in the power of people to grow and succeed throughout their lives.

• Build and nurture deep strategic relationships with VIP and enterprise-tier clients.
• Understand each partner's business goals to ensure solutions align with their success.
• Maintain a forward-looking view of each partner's health, identifying risks early.

Xsolla provides tools and services for video game developers to help them fund, distribute, market, and monetize their games. They have helped over 1,500 game developers grow their businesses around the world and are headquartered in Los Angeles, California.

• Serve as the primary point of contact, building strong, trusted relationships.
• Lead onboarding efforts to ensure smooth implementation and early customer success.
• Drive product adoption through proactive engagement tailored to customer goals.

Kodiak Solutions transforms the healthcare industry through technology-driven solutions, specializing in healthcare finance, unclaimed property, risk management, and revenue cycle management. They aim to simplify and optimize processes for healthcare providers to focus on patient care.

• Drive retention and growth among assigned group of customers.
• Act as the customer advocate by sharing established best practices.
• Effectively identify and partner with resources across departments based on customer objectives.

iCIMS is a software company. They have a collaborative culture.

• Engage with our most at-risk customer segment to maximize product adoption and deliver customer value.
• Generate brand ambassadors and uncover expansion opportunities to drive growth.
• Provide valuable feedback to cross-functional teams to shape the future of our product and offerings.

Owner.com is an AI growth system for local restaurants, improving SEO, marketing, and online ordering to grow first-party orders. The company has a team in the low hundreds with top talent from successful SMB software companies like Shopify and HubSpot.

• Serve as the primary point of contact for customers following initial onboarding and deployment
• Proactively monitor account health and platform usage to drive adoption and value realization
• Translate customer goals into platform configurations, success plans, and measurable outcomes

Axion Ray is transforming product quality and customer satisfaction in manufacturing with their AI-powered platform. They are backed by leading investors and committed to reshaping the future of manufacturing.

• Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
• Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
• Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows

Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.

• Serve as the primary post-sales point of contact for a variety of small business customers
• Develop a deep understanding of each customer's business objectives and industry challenges.
• Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

Podium brings AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses, they capture and convert leads 24/7. They have been recognized as the Best AI Implementation by Inc. Magazine.

• Collaborate in the development and execution of global account strategies.
• Lead operational and account support activities, ensuring compliance with customer agreements.
• Build and maintain strong relationships with key client contacts to drive customer loyalty.

Columbia General is focused on transformation and innovation. They foster a culture of belonging where every voice is encouraged. The company is an evolving organization, offering a hybrid work environment and opportunities for collaboration with a diverse team.

• Manage a portfolio of global strategic customers and be their primary advisor.
• Build relationships with C-level executives to drive satisfaction.
• Develop and execute strategic account plans with success metrics.

Jobgether is a platform that connects job seekers with companies using AI-powered matching. They focus on ensuring applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Build strong, multi threaded relationships with customer stakeholders
• Lead executive business reviews and create tailored success plans
• Drive platform adoption and customer engagement through consultative guidance

HR Acuity offers state-of-the-art case management software that helps companies deal with issues consistently, equitably, and transparently. They are a fast-paced, high-growth, and innovative company dedicated to continually raising the bar for employee relations.

• Input and manage customer project information within the CRM system.
• Generate quotations and comprehensive proposals based on project requirements.
• Coordinate with Project Engineering, Logistics, Operations, and Finance teams.

Nextpower is driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Their talented worldwide teams are redefining how solar power plants are designed, built, and operated every day.

• Proactively engage with customers to understand their needs, challenges, and objectives.
• Act as a customer advocate within the company, being the voice of the customer, representing their feedback and needs.
• Analyze and have critical thought on clients’ data to perform a strategic analysis and take decisions based on data.

Pismo, founded in 2016 by experienced entrepreneurs and engineers, provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure. With over 500 employees in more than 10 countries, they help customers innovate and build next-gen banking and payment solutions, and joined Visa in 2024.

• Oversee transition from Sales to Customer Success and build stakeholder relationships.
• Develop strategic Account Plans and Success Plans to monitor customer health and objectives.
• Lead business reviews with customers, identifying solutions and gathering feedback for product development.

Jobgether is an AI-powered platform that connects job seekers with employers. Their AI matching process ensures applications are reviewed quickly and fairly.

• Provides support to Account Manager and customers during the order fulfillment process.
• Prepares quotes, researches customer product questions, and assists with bids.
• Assists the Account Manager with stock, credit, and shipping issues.

They guide the connection between people and technology to calm the confusion of IT. Their team is made stronger by a multitude of backgrounds, experiences, and perspectives, driving them to innovate and create technology solutions.