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CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME!!
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POSITION SUMMARY:
- Reports to Customer Experience Supervisor.
- Works directly with internal and external customers.
- Assists across a wide range of interactions.
PRIMARY RESPONSIBILITIES:
- Communicate test status per protocol to respective customers.
- Resend and/or request the resending of issued test results.
- Support respective customer technical issues.
QUALIFICATIONS:
- High School degree or equivalent required.
- At least 2 years prior customer service experience.
- Multi-lingual skills are a strong plus.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of customer service principles and practices.
- Ability to analyze, escalate, or resolve customer questions within established protocols.
- Experienced with both phone and written customer support.
Natera
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for their work and each other.