Providing best-in-class customer care to Resident customers.
Enhancing customer satisfaction from the first point of contact to the final resolution.
Providing direct support to escalated and high-effort customers.

Responsibilities:

Managing customer objections and offering knowledgeable product support.
Repairing each negative customer experience by actively listening and building trust.
Initiating and tracking resolution action items and documenting customer feedback.

Skills/Qualifications:

Minimum of 2 years of relevant experience in a fast-paced environment.
Strong communication and interpersonal skills with a resilient mindset.
Experience with Google Suite, Slack, and Asana with the ability to type 50+ WPM.

Resident

Resident creates a house of brands that focuses on quality materials, timeless style, and comfort. Since its founding in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America.

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