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Role overview:
- Responsible for ownership of entire escalation process including review
- Identifying required actions and external response
- Continuously improve based on analysis within delivery teams
What we are looking for:
- Minimum 2 years experience successfully resolving external escalations
- Strong understanding of Operations processes
- Exceptional communication and interpersonal skills
Total Rewards:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 13 paid holidays
Transcarent
Transcarent is a health and care company bringing medical, pharmacy, and point solutions together. They empower health consumers with choice and higher-quality care and lower costs for 21 million members across more than 1,700 employers and health plans.