Helping customers go through our application flow when required.
They are reinventing consumer credit by using technology to easily tap into people’s assets. They are a well-capitalized team of technology and finance executives with top-tier investors, and their culture values depth and rigor of thought, minimalist design, and speed of execution.
Deliver fast, accurate, and empathetic support to workplace customers across voice and email.
Troubleshoot issues, follow or adapt workflows, and escalate when necessary.
Develop expertise in products and processes to identify recurring issues and improve customer experiences.
Clipboard exists to help people move up the socioeconomic ladder by connecting professionals with workplaces for on-demand shifts. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
Proactively monitor in-progress deliveries and take corrective action when necessary
Collaborate with team members from various Roadie departments to ensure seamless delivery experience
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy.
Handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real time assistance).
Be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
Keeper Security is transforming cybersecurity for people and organizations globally. They are trusted by millions of individuals and thousands of organizations, and is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging.
Serve as the primary point of contact for customer inquiries via chat and email on weekends and key holidays.
Support customers through our help desk, Intercom, with clear, timely, and empathetic communication.
Troubleshoot product and operational issues, identifying patterns and escalating bugs when needed.
Way is a B2B technology platform empowering brands to unlock the power of experiences. Founded in 2020, Way began as a solution for hospitality brands and has achieved significant milestones, including a $20 million Series A funding round in late 2022.
Respond to customer inquiries in a timely and accurate manner.
Troubleshoot login issues, account access problems, and subscription questions.
Clearly explain app functionality in a way that is easy for non-technical users to understand.
Huckleberry builds life-changing products and experiences that help all families unlock everyday magic. More than 5 million families trust Huckleberry and their app to be their partner through parenthood; they are growing quickly and expanding their product offerings to help every family thrive.
Correspond with our clients via different customer support channels.
Encourage our amazing clients to maximize their use of platform features and to develop beneficial workflows to supercharge their efforts.
Own the customer experience and take the lead to help customers figure out what they need and guide them through to resolution with the least effort possible.
ClickUp is building the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. Millions of teams use ClickUp to break free from silos, reclaim their time, and unlock new levels of productivity.
Monitor and respond to customer questions across Slack shared channels and the support ticket queue
Resolve platform navigation, onboarding, billing, and pentest scheduling inquiries
Triage incoming requests and route escalations to the right internal team with full context documented
Oneleet is a fast-growing security and compliance platform that aims to revolutionize the cybersecurity industry by making security and compliance effective and easy. They recently raised a $33 million Series A and are rapidly growing with a team that has decades of experience.
Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
Think Academy US is an education technology company providing K-12 extra-curricular learning services through science and technology. They foster children’s ability to think critically and strengthen their logic skills through innovative teaching techniques.
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email.
Navigate tools like Zendesk and Salesforce to investigate cases and maintain accurate documentation.
Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations.
Clipboard Health helps professionals turn extra time into career growth and financial opportunity with an app-based marketplace. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Handle customer inquiries with speed and professionalism.
Solve customer issues or escalate them as needed.
Collaborate with internal teams for process improvement.
Xometry powers industries by connecting people with ideas to manufacturers. Their digital marketplace provides resources for business growth and connects buyers to global manufacturing capacity.
Consulting customers on questions related to websites.
Working timely and effectively with customer requests, resolving issues.
Promoting websites to customers upon opportunity, maintaining service quality.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Their international team of 1200 professionals and digital nomads works all over the world.
Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
Understand and communicate our customers' needs and motivations to our internal teams locally and globally
Too Good To Go is a certified B Corporation with a mission to empower everyone to take action against food waste. They have a community of 133 million registered users and 261,000 active partners across 21 countries.
Assist customers in learning and adopting the brightwheel product for their center
Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process
Overcome customer objections to ensure the customer feels confident with the positive change and value brightwheel will bring to their program
Brightwheel is the largest and fastest-growing platform in early education. They are trusted by millions of educators and families every day, and backed by top investors. Their team is passionate, talented, and customer-focused, with remote employees across every US time zone, as well as select offices in the US and internationally.
Support onboarding and day-to-day success of a portfolio of customers by coordinating check-ins, answering platform questions, and assisting with campaign setup or troubleshooting.
Act as a liaison between customers and internal teams to ensure smooth execution of customer programs.
Manage a diverse book of business across industries, driving customer engagement and health.
Custom Ink is a team of creative individuals who empower their customers to create custom apparel through their website and stores. They are committed to community, empathy, diversity, and equity with 500+ team members across the world and offices in Fairfax, Virginia; Dallas, Texas; and Prague, Czech Republic.
Support system updates and data migration initiatives tied to Lillio’s Payments platform.
Work directly with customers to guide them through merchant applications and answer questions.
Supporting customers with troubleshooting technical support issues via chat, email and phone.
Lillio (formerly HiMama) is a mission-driven business focused on empowering early childhood educators through innovative tools. They are a Series B, private-equity backed company recognized as an industry leader in EdTech.
Provide support and solutions for at-risk customers with an overall goal of account retention
Oversee customer escalations, collaborating with key stakeholders to ensure timely delivery of durable solutions to customer issues
Proactively identify ways to enhance the customer experience and raise the bar on our high standards
TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. They have powered more than 29,000 restaurants around the world and believes in fostering an inclusive workplace where all individuals have an opportunity to succeed.
Engage with customers on the phone to build lasting relationships.
Ensure customer needs are understood and expectations exceeded.
Improve customer support policies by offering feedback and solutions.
Brunt is redefining the workwear category, engineering better boots and apparel for tradespeople by working directly with them. The team is devoted to improving old workwear standards and creating a community for tradespeople.
Answer real-time customer phone, email or chat inquiries.
Triage and troubleshoot problems with customers.
Focus on problem resolution while providing proficient customer service.
Applied Systems is transforming the insurance industry. They are building a team ready to learn and deliver innovative software and services within a culture built on values.
As the first point of contact, troubleshoot any aspect of payer's problems.
Guide customers through their payment process, liaising with all departments.
Solve complex payment problems and conduct daily follow-up with unresolved requests.
Flywire is a global payments enablement and software company that was founded to solve high-stakes, high-value payments in higher education. The company has over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide.