Customer Support Specialist

The Role:

• Correspond with clients effectively.
• Encourage clients to maximize platform features.
• Own the customer experience and guide them to resolution.

Required Qualifications:

• Two years of experience supporting customers via multiple channels.
• Ability to troubleshoot customer issues.
• Strong knowledge of help productivity platforms.

Responsibilities:

• Drive product improvement through feedback.
• Works directly with customers with payments & refunds and plan upgrades & cancellations.
• Assist customers with self-service billing & account processes.

Expectations:

• Experience in the SaaS industry.
• Be comfortable building relationships with a diverse and global customer base.
• Be a confident communicator, passionate about elevating customer experience.