Customer Care Specialist
Benefits
Unlimited PTO
12w maternity
4w paternity
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Responsibilities:
- Deliver exceptional service to all customers.
- Identify, respond, and resolve issues raised by customers.
- Provide hands-on support to ensure customer happiness.
Required Qualifications:
- 3+ years of Customer Support experience.
- Experience supporting customers in SaaS platforms.
- Proven results in driving positive customer experience.
Benefits:
- Flexible paid time off policy and 10 paid holidays.
- Medical, dental, and vision benefits coverage.
- Budget for learning & development and home office setup.
Vanilla
Vanilla is an AI-powered estate advisory platform built by advisors, planners, and attorneys. They unify scenario modeling, client visualization, and document creation into one seamless, digital experience, and operate with a flexible, closely connected team.