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About the role:
- Be the first point of contact for customers.
- Work through Slack channels and email.
- Help shape how support works.
What you'll do:
- Monitor and respond to customer questions.
- Resolve inquiries.
- Triage incoming requests.
What we're looking for:
- 2+ years in a customer-facing support role at a SaaS company.
- Exceptional written communication.
- Strong organizational instincts.
What to expect:
- Fast-paced environment.
- High ownership.
- Collaborative team.
Oneleet
Oneleet is a fast-growing security and compliance platform that aims to revolutionize the cybersecurity industry by making security and compliance effective and easy. They recently raised a $33 million Series A and are rapidly growing with a team that has decades of experience.