Similar Jobs
See allStaff Product Designer
Nu
US
UI
UX
Research
Senior UX Manager
Zensurance
Canada
UX
Product Design
User Research
Portfolio Value Executive
NICE
US
Strategy
Business
Technology
Client Accounting Manager
Transwestern Real Estate Services
US
Accounting
Finance
GAAP
New Manager, Sales - Southeast Asia/ Greater China
Remote
Global
Salesforce
Leadership
GTM Strategy
Who you are:
- Professional, confident, and resourceful
- Patient and kind while addressing customer questions and concerns
- An active listener who can demonstrate genuine empathy to customers
What you will be doing:
- Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
- Effectively utilize software and internal tools to navigate customer accounts and solve issues
- Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
What you should bring:
- Exceptional customer service, active listening, and verbal and written communication skills
- Proficiency with software, ideally CRM software, and strong typing skills
- Experience troubleshooting technical issues and confidently managing complex customer concerns and escalations
Greenlight
Greenlight is the leading family fintech company with a mission to help parents raise financially smart kids through its award-winning banking app for families. Greenlight proudly serves more than 6 million parents and kids.